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Senior Manager - Data, Research & Analytics (Customer/ UK WIDE)

Date: Jul 31, 2021

Location: London, United Kingdom

Company: KPMG UK

Our clients are facing a future of massive disruption driven by regulatory change, customer expectations, new competition and technology innovation. KPMG is expanding its Connected Customer Management Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.

The Connected Customer Data, Research & Analytics (DR&A) team is part of KPMG’s Connected Customer team. We are responsible for the inclusion of customer insights into all our KPMG’s customer solutions, covering the areas of Brand, Marketing, Sales, Service, Experience and Insight.

About the role

This role is for a Senior Manager with Analytics and Insights focus.

This role is focused on building and leading teams of consultants to win and deliver customer projects. Our projects are rarely standalone, and the successful candidate will need to work with capabilities and solutions drawn from across broader KPMG. In particular, you will collaborate with the KPMG Connected Technology team to design digital, data & analytics driven solutions for our clients.

Senior Managers have a strong business development element to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities. The role will involve drawing insights and data from our existing projects for clients; working with the leadership team and a range of people from across the firm to develop tailored propositions; and engaging our clients with these value propositions.

Areas of responsibility include:



Lead a team of multidisciplinary professionals to deliver high quality data & analytics solutions, including commercially highly relevant recommendations

Mentor and develop your team to deliver world class outputs

Be an engaging presenter, capable of managing clients at senior level

Client relationship / account growth

Develop and maintain productive internal and external relationships to ensure continued success on often long standing engagements (2+ years)

Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses

Deliver a portfolio of work to the value of £1m per annum

Identify efficiencies in KPMG’s processes and proactively seek to improve business best practice

Sales, Proposals & Pitches

Develop and manage client relationships, large scale engagements and develop new business

Lead KPMG’s response to client tenders, integrating all of KPMGs relevant capabilities

Actively develop new business, from lead generation through to project commission

Work through the firm’s Client Lead Partners and Client Service Teams to establish awareness, demand and engagement with clients

Support KPMG’s wider go to market by being Insight & Analytics lead SME and leading appropriate opportunities

Proposition support

Support the development of KPMG Customer propositions by integrating Insight & Analytics capabilities.

Maintain a high level of knowledge around Connected Customer’s proposition/services and the Firm’s wider customer transformational approach as well as input customer capabilities into wider firm opportunities.

Take responsibility for a team wide initiative or workstream (e.g. design/ help manage training programme, responsibility for specific processes)


Identify efficiencies in KPMG’s processes and proactively seek to improve business best practice

Ensure that accounts run profitably by ensuring that the hrs spent is within the budget of hrs costed. Negotiate extensions to the programme with clients and Senior Managers. Meet all account profitability targets as set by the business.

Team Leadership

Line manage 4-6 junior colleagues, ensuring personal progression and skill development.

Be an exemplar to the wider team through exercising sound judgement, and living our values daily

Your experience

Previous experience in a Senior Insight, Data, Analytics or complex project delivery role

Extensive knowledge in one of the following: Data strategy, data visualisation, analytics, data engineering or quantitative customer insights.

Thorough understanding of the customer data & insight technology landscape

Adept at finding the insights and making tactical and strategic recommendations

Previous work in Customer data management is highly desirable

Lead and inspire a team to get the best out of people - to deliver outstanding work

Organisational prowess and an ability to manage multiple projects

Solid experience of successful business development or account management roles within a consultancy (or agency) environment

Proven ability to find new solutions to client business issues and turn these into commercial opportunities as a result.

Experience of presenting in high-pressure sales context

Able to demonstrate a solutions-focused approach to your work

Qualifications and Skills

More specifically the successful candidate must be able to demonstrate the following key skills:

Significant experience in at least one of the following fields: Customer insight, Data, Analytics (incl. Data Science), data engineering, customer data technology

Experience in leading and delivering complex projects

Strong people management skills

Strong attention to detail

Excellent facilitation and presentation skills

Good commercial awareness

Ability to rapidly identify issues and propose solutions

Ability to work independently with limited oversight

Ability to deliver high quality assignments under time pressure

Ability to grow and develop people working for them

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