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Senior Manager - Data, Research & Analytics (Customer/ UK WIDE)

Date: Jul 31, 2021

Location: London, United Kingdom

Company: KPMG UK

Our clients are facing a future of massive disruption driven by regulatory change, customer expectations, new competition and technology innovation. KPMG is expanding its Connected Customer Management Consulting team to help these companies to successfully navigate this disruption and take advantage of new opportunities.




The Connected Customer Data, Research & Analytics (DR&A) team is part of KPMG’s Connected Customer team. We are responsible for the inclusion of customer insights into all our KPMG’s customer solutions, covering the areas of Brand, Marketing, Sales, Service, Experience and Insight.




About the role


This role is for a Senior Manager with Analytics and Insights focus.




This role is focused on building and leading teams of consultants to win and deliver customer projects. Our projects are rarely standalone, and the successful candidate will need to work with capabilities and solutions drawn from across broader KPMG. In particular, you will collaborate with the KPMG Connected Technology team to design digital, data & analytics driven solutions for our clients.




Senior Managers have a strong business development element to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities. The role will involve drawing insights and data from our existing projects for clients; working with the leadership team and a range of people from across the firm to develop tailored propositions; and engaging our clients with these value propositions.




Areas of responsibility include:




Responsibilities


Delivery


Lead a team of multidisciplinary professionals to deliver high quality data & analytics solutions, including commercially highly relevant recommendations



Mentor and develop your team to deliver world class outputs



Be an engaging presenter, capable of managing clients at senior level



Client relationship / account growth


Develop and maintain productive internal and external relationships to ensure continued success on often long standing engagements (2+ years)




Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses




Deliver a portfolio of work to the value of £1m per annum




Identify efficiencies in KPMG’s processes and proactively seek to improve business best practice


Sales, Proposals & Pitches


Develop and manage client relationships, large scale engagements and develop new business



Lead KPMG’s response to client tenders, integrating all of KPMGs relevant capabilities


Actively develop new business, from lead generation through to project commission


Work through the firm’s Client Lead Partners and Client Service Teams to establish awareness, demand and engagement with clients


Support KPMG’s wider go to market by being Insight & Analytics lead SME and leading appropriate opportunities


Proposition support


Support the development of KPMG Customer propositions by integrating Insight & Analytics capabilities.






Maintain a high level of knowledge around Connected Customer’s proposition/services and the Firm’s wider customer transformational approach as well as input customer capabilities into wider firm opportunities.



Take responsibility for a team wide initiative or workstream (e.g. design/ help manage training programme, responsibility for specific processes)






Commerciality


Identify efficiencies in KPMG’s processes and proactively seek to improve business best practice






Ensure that accounts run profitably by ensuring that the hrs spent is within the budget of hrs costed. Negotiate extensions to the programme with clients and Senior Managers. Meet all account profitability targets as set by the business.







Team Leadership


Line manage 4-6 junior colleagues, ensuring personal progression and skill development.






Be an exemplar to the wider team through exercising sound judgement, and living our values daily







Your experience


Previous experience in a Senior Insight, Data, Analytics or complex project delivery role


Extensive knowledge in one of the following: Data strategy, data visualisation, analytics, data engineering or quantitative customer insights.


Thorough understanding of the customer data & insight technology landscape


Adept at finding the insights and making tactical and strategic recommendations


Previous work in Customer data management is highly desirable


Lead and inspire a team to get the best out of people - to deliver outstanding work


Organisational prowess and an ability to manage multiple projects


Solid experience of successful business development or account management roles within a consultancy (or agency) environment


Proven ability to find new solutions to client business issues and turn these into commercial opportunities as a result.


Experience of presenting in high-pressure sales context


Able to demonstrate a solutions-focused approach to your work



Qualifications and Skills



More specifically the successful candidate must be able to demonstrate the following key skills:




Significant experience in at least one of the following fields: Customer insight, Data, Analytics (incl. Data Science), data engineering, customer data technology




Experience in leading and delivering complex projects




Strong people management skills





Strong attention to detail





Excellent facilitation and presentation skills





Good commercial awareness





Ability to rapidly identify issues and propose solutions





Ability to work independently with limited oversight





Ability to deliver high quality assignments under time pressure





Ability to grow and develop people working for them









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