Share this Job

Travel Operations Manager

Date: Jan 30, 2019

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID141746BR
Job TitleTravel Operations Manager
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineFinance
Service Line InformationWith a turnover in excess of £1.5 billion and a payroll of close to 16,000 partners and staff across UK offices, our Finance team covers a huge spectrum of work. It spans everything from being closely involved in supporting the organisation's business strategy to tightly managing critical business functions like employee payroll, expenses, accounts payable and billing.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionBackground

KPMG provides Audit, Tax and Advisory services to clients with these client-facing functions supported by a central function, KPMG Business Services (KBS). Within KBS, the firm has an established Procurement function resourced with qualified procurement professionals responsible for supporting the firm’s £450m+ expenditure on bought-in goods & services. The Procurement function‘s objectives are:
- To be regarded as an invaluable business partner by the firm’s Infrastructure functions (in particular Facilities, HR , Marketing and IT) and by the wider business functions (Audit, Tax, Advisory and Markets)
- To drive the continuous improvement of third-party goods & services and minimise the risks associated with commercial contracting activities through the application of best-practice procurement across the firm
- To support the business with technology investments to enable profitable revenue growth
- To deliver year-on-year financial benefit to the firm
- To offer rewarding development & career opportunities

Overview of the Position / Key Responsibilities

Procurement’s sourcing activities are managed by five category teams; Facilities, HR & Corporate Services, Marketing, Technology and Travel. Each category team is made up of outsourced on-shore/near shore category-specialist procurement professionals and led by a KPMG Category Manager, each reporting to the Head of Procurement. Travel spend for KPMG UK is circa £80m per annum.

The Travel Operations Manager is responsible for the operational management of the UK’s business travel requirement, thereby maximising the contribution of the Travel category to the firm through the effective management of the UK’s travel providers (i.e. the Travel Management Company, preferred airlines and hotels.
In addition, they will provide daily operational support to the Travel Manager and Category Manager and respond to issues or queries raised by KPMG travellers or travel bookers. The Travel Operations Manager’s key responsibilities include:

Operational Management

- Develop relationships with key internal stakeholders to obtain support in the delivery of the Travel Services category objectives. Therefore, the Travel Operation Manager will need to have the ability to communicate confidently and clearly at all levels.
- Work with the Travel Engagement Lead to heighten the visibility of the Travel and Venue Services team across the firm.
- Manage the day to day operational aspects of Travel and Venue Services to ensure firm wide satisfaction.
- Support with supplier management of key UK travel providers. These include hotels and ground transportation providers.
- Identify areas that could improve the service provided and present recommendations to the Category Manager for implementation and manage the UK implementation of any sourcing activities.
- Working alongside the other Travel Operations Manager to help manage the daily operations of the Travel Management Company and Venue-Finding company. This will involve management of service issues, KPI reporting, escalation of non-compliance to terms and conditions etc.
- Responsible for travel compliance reporting and ensuring all spend is tracked on quarterly basis and updated to Category Manager.
- Ensuring suppliers are committed to continuous improvement and looking at improving or implementing processes that can be introduced to make the service more efficient.
- Liaise between external suppliers and internal stakeholders on venue-finding aspect of key internal events ensuring we are leveraging best rates and terms for KPMG.
- Supporting and helping to manage processes during travel disruption to ensure travellers are safe and supported in journey’s home.

Team Player

- Ability to work effectively in a culturally diverse team and adapt style of working to accommodate different country practices.
- Actively supporting the Procurement Leadership Team in their pursuit to improve the operations & performance of the function.


- Support the Category Manager and Travel Manager in their strategic management of the category by interrogating the firm’s financial systems and highlighting cost creep and/or areas of procurement opportunity.
- Significant ability to interpret data and understand the cost implications of supplier proposals, including the ability to interpret company accounts and highlight any areas of concern.

In particular the position requires:

- Operational procurement experience in the Travel area (hotels, airlines, travel management companies etc),
- Literacy – ability to understand and author basic business documents including reports, business cases, terms of reference, Requests for Proposal, contract documentation etc.

Qualifications and Experience

- Degree qualified (or equivalent).
- Ideally experienced in operational travel procurement or equivalent commercial roles. Relevant industry experience; Professional Services, Financial Services etc. is desirable although not essential

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

Job Segment: Operations Manager, Accounts Payable, Consulting, Marketing Manager, Operations, Finance, Technology, Marketing