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Travel Manager - 12 month Fixed Term Contract

Date: Jan 5, 2021

Location: Watford, United Kingdom

Company: KPMG UK


KPMG provides Audit, Tax and Advisory services to clients with these client-facing functions supported by a central function, KPMG Business Services (KBS). Within KBS, the firm has an established Procurement function resourced with qualified procurement professionals, supported by an outsourced procurement services provider, responsible for supporting the firm’s £450m+ expenditure on bought-in goods & services.

The Procurement function‘s objectives are:
- To be regarded as an invaluable business partner by the firm’s Infrastructure functions (in particular Facilities, HR, Marketing and IT) and by the wider business functions (Audit, Tax, Advisory and Markets)
- To drive the continuous improvement of third-party goods & services and minimise the risks associated with commercial contracting activities through the application of best-practice procurement across the firm
- To support the business with technology investments to enable profitable revenue growth
- To deliver year-on-year financial benefit to the firm

Travel and Venue Services objective is to:
- Fulfil all our colleagues travel needs by delivering a seamless service which is underpinned by a strong commercial and technological offering, and most importantly, ensures our firms duty of care

Overview of the Position

Procurement’s sourcing activities are managed by three core category teams; Corporate Services (Facilities & Marketing Services, HR & Professional Services), Technology Services and Travel Services. The Travel Manager role reports into the Head of Travel and Venue Services.

The Travel Manager is responsible for being the stakeholder lead in key sourcing activities, supplier manager for various suppliers within the category and assisting in operational management of the UK’s business travel requirement.

In addition, they will provide daily operational support and respond to issues or queries raised by KPMG travellers or travel bookers. The Travel Manager’s key responsibilities include:

Operational Management
- Implementing key technology changes or initiatives resulting from sourcing activities into the Firm. Working with suppliers on implementation plans, managing risk, drafting communication plans and working with key stakeholders such as Finance, IT, HR, People Technology and Safety and Security to successfully imbed new processes.
- Maintain and grow existing relationships and develop new relationships with key internal stakeholders to obtain support in the delivery of the Travel Services category objectives. The Travel Manager will need to have the ability to communicate confidently and clearly at all levels.
- Oversight of the day to day operational aspects of Travel Services to ensure firm wide satisfaction.
- Oversight of the operational management of the TMC and OBT in the UK.
- Working with the Head of Travel and Venue Services and Head of Security to ensure our traveller’s duty of care is the upmost of importance and support in any security/medical incidents as required.
- Complaint management.
- Monitoring impact of BREXIT to the Travel category and ensuring enhanced processes are followed due to COVID-19.
- Out of policy management including supporting the Travel Services team when out of policy requests are rejected.

Supplier Management
- Managing key suppliers within the category including OBT, VISA providers and venue-finding suppliers.
- Working with the Head of Travel and Venue Services to supplier manage the TMC.
- Supporting the Travel Operations Manager’s in their supplier management of travel suppliers e.g. ground transportation, rail providers, hotels etc.
- Ensuring suppliers participate in KPMG’s Sustainable Procurement Programme and deliver to KPMG requirements. Engage with our suppliers on sustainability initiatives and ensure this is prioritised to help KPMG achieve Net Zero 2030 ambition.
- Participate in the KBS SRM Centre of Excellence to ensure best practice of SRM is delivered within the travel category.
- Regular review and management of potential risks within the Travel category and escalating where necessary.
- Oversight of reporting requirements within the Firm. Responsibility for delivery and validation of annual external environmental reporting and travel insurance reports.

- Support procurement manager with complex travel projects, including tender preparations, tender analysis, supplier presentations, negotiations and recommendations for all sourcing activity within the travel category.
- Ability to work effectively in a diverse team and adapt style of working to accommodate this.
- Significant ability to interpret data and understand the cost implications of supplier proposals.

Skills and Behaviours

The Travel Manager is required to demonstrate the Skills & Behaviours expected of an Associate (see “Skills & Behaviours in Action”). In particular the position requires:

- Takes personal responsibility for own projects and understands how they impact on the performance of the category team, delivery of category targets and achievement of category KPI’s

Building Relationships
- Ability to build relationships to ensure successful delivery of key projects and engagement in the travel programme.

Problem Solving
- Ability to analyse less complex issues & challenges, evaluate options and make recommendations with clear supporting rationale

Technical Competencies
The Travel Manager – Travel is required to demonstrate the following Technical Competencies:
- Policy and Process Advanced Stakeholder management - Advanced
- Project management Advanced Supplier relationship management - Expert
- Supplier financial analysis and price & cost analysis Advanced Travel systems -Advanced
- Supplier collaboration and driving innovation Expert Negotiation - Expert
In particular the position requires:
- Travel Management experience, ground transportation, hotels, airlines, TMC, OBT’s, either in the form of leading procurement projects or supplier management. Specifically ground transportation and online-booking tools would be desirable.
- Literacy – ability to understand and author basic business documents including reports, business cases, terms of reference, Requests for Proposal, contract documentation etc.

Qualifications and Experience
- Relevant industry experience; Professional Services, Financial Services or Partnership firm is desirable although not essential

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