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Senior Operations Manager - Contingent Hire

Date: Nov 14, 2021

Location: Watford, United Kingdom

Company: KPMG UK

This role will be ideally based out of our Watford office, but we will consider any other regional KPMG offices.


KPMG is part of a global network of firms that offers Audit. Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleague we bring creativity and insight to our clients’ most critical challenges.


With offices across the UK we work with everyone from start ups and individuals to major global and national organisations across a wide range of industries. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.


This role will be based in Watford with travel to Canary Wharf office or other KPMG offices as required,


At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.




Role Overview
The Senior Manager will lead a team of associate recruiters to identify and supply KPMG’s contingent workforce, ensuring talent pools are able to meet the demand of our multidisciplinary firm.


This is a high-profile role that will require extensive stakeholder management, working with the Direct Supply Chain, Capability and Coverage leadership teams to understand future demand and coordinate recruitment team sourcing strategies accordingly.


The incumbent will also be responsible for ensuring governance, systems and controls are implemented that manage risk, and ensure compliance with regulatory and legal requirements.

The Senior Manager – Contingent Hire will provide an efficient, high quality, client focused service for applicants and the business alike. This role has recently seen the transition from a fully outsourced RPO model to an inhouse recruitment team so further embedding the service delivery is a critical component of this role.



Responsibilities:
- Accountable for all contingent hire activity, including line management of a team of associate recruiters
- Build and manage KPMG contingent talent pools across each capability group, to include associates, alumni and trusted contractors
- Liaise with leadership groups across the firm to understand business drivers and future demand, and identify resources ahead of time
- Relationship management of external resourcing agencies to augment internal capabilities.
- Establish new policies and process to support the delivery of resource to engagements, while managing risk profile
- Implementation and maintenance of market leading digital platforms to support the identification and management of talent pools
- Support/Own key strategic projects aligned to talent acquisition within KPMG

The Person
- Experienced leader with demonstrable track record in contingent hiring/ talent acquisition
- A highly effective leader with strong interpersonal skills
- Sound business acumen with a working understanding professional services commercial model
- Strong technical understanding of relevant regulatory and legal requirements linked to talent acquisition
- Excellent relationship building and management skills
- Successfully managing a diverse group of stakeholders often with conflicting requirements
- Seen as an effective and persuasive communicator who seeks insight into the business and acts as an expert advisor
- Understands and champions the importance of data integrity, timely and accurate reporting and uses this information to run efficient processes
- Demonstrates innovation in approach to problem solving and delivering service
- Collaborative team player driving inclusion, leads by example, seeks continuous improvement from self
- Strong networker with excellent market knowledge
- Adapts well to an ever-changing landscape, demonstrates resilience, flexibility and energy
- Commercially minded with a focus on the business aims, proven negotiation skills in dealing with suppliers
- Experience of recruiting volume campaigns as well as unique roles and the variances in between
- Knowledge of recruitment systems, knowledge of Excel
- Experience of working within agreed HR policies and processes

KPMG’s commitment to inclusion:
We are proud of the value we place on individuality; we want you to bring your full self to work and tryu maximise your potential. We believe that you individuality helps us to delivery the best results for our clients. Diversity of background, diversity of experience, diversity of perspective – that’s the KPMG difference.



Intelligent Working:
Whilst some of our client-facing professionals can be required to travel regularly, and at times be based at client sites we are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements that could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.


Returning to work after a break
At KPMG, we appreciated that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for more than 18 months or more and who have previous relevant experience.


Applying with a Disability
KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we’re committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.





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