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Senior Change Manager

Date: Nov 28, 2018

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID139991BR
Job TitleSenior Change Manager
CountryUnited Kingdom
LocationWatford
FunctionKPMG Business Services
Service LineExCo and Leadership
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionThe firm’s strategy and vision increasingly incorporates bigger, transformational changes and a requirement to implement at a faster pace. At the same time, the cost of failure is increasing, and we cannot afford to deliver change programmes not aligned to the strategy or not delivering planned business benefits.To overcome these challenges, the Transformation Centre of Expertise is established to manage the firm’s portfolio of change thereby reducing change risk, improving realisation of business benefits and return on investment.

Transformation Centre of Expertise delivers changes through a One Delivery team approach made up of four key capabilities:

- Programme and project delivery
- Project Management Office (PMO)
- Enterprise Portfolio Management Office
- Change Management

The Senior Change Manager will work with multiple business stakeholders to ensure effective delivery of change and that the right level of support is in place for users impacted by change.

Responsibilities
– Apply KPMG change management method (BCM), processes and tools to create a strategy to support adoption of the changes required by the project
– Work across and build strong relationships with business leaders and stakeholders to shape and deliver a change plan
– Build strong working relationships with relevant functions to effectively support the change and project
– Integrate change management activities into project plans including system design, development and testing phases
– Conduct impact analysis and assess change readiness particularly end user readiness
– Identify, segment and analyse key stakeholders and groups to build an effective stakeholder engagement strategy and plan including approach for potential stakeholder resistance
– Support definition of project roles and responsibilities e.g., Change Agent and Super User
– Consult and coach project team, leaders, sponsor(s) and change agents to champion the change and provide visible ownership of the project
– Inform and support communications through developing the vision and case for change, ensuring alignment with the project business case
– Establish and coordinate a Super User network including engagement during testing
– Align changes to ways of working resulting from the project across different business areas and audience groups as required
– Contribute to a benefits realisation plan through defining and measuring change metrics and monitoring progress including readiness for go-live, lessons learnt post go-live and completing a benefits realisation report at project closure
– Support the development of training and learning collateral through training needs analysis to ensure alignment with project needs and case for change
– Remove blockers to ensure the change team can engage regularly with project and business teams to validate the changes that have been identified and prioritise based on end user impacts
– Identify and analyse change risks, and prepare risk mitigation tactics
– Performance manage change resources on projects as required
– Understands KPMG’s broader service offerings to enable identification of future opportunities
– Sets up an open and constructive environment for negotiation
– Leads in centre of excellence providing support to functions
– Ensures the appropriate resources required by individuals and teams are available to them
– Effectively communicates the benefits of change in order to gain commitment

Skills and experience
– Experience in and ability to define and shape the change strategy and approach for large complex projects
– A solid understanding of how people go through change and the change process
– Experience and knowledge of change management principles, methodologies and tools
– Experience designing, facilitating and managing workshops focused on driving to successful outcomes
– Experience at producing and presenting senior executive level reports
– Experience in driving cultural/ behavioural change
– Experience in delivering change strategies and plans
– Exceptional communication skills, both written and verbal and excellent active listening skills
– Exceptional stakeholder skills, ability to build relationships quickly with and engage stakeholders, with a high impact in one on one / group / workshop situations
– Ability to engage and influence at the highest level in the firm and move toward a common vision or goal
– Ability to clearly articulate messages to a variety of audiences, through a variety of channels including leading large workshops
– Able to work in ambiguous situations
– Resilient and tenacious with a propensity to persevere
– Familiarity with project management approaches, tools and phases of system implementation projects
– Change management certification or designation desired

Behaviours
– Demonstrates the ability to lead work at sustained levels of high intensity
– Demonstrates perseverance and tenacity in the face of significant set backs
– Leads by example ensuring client needs, quality and adding value remain at the forefront of decision making.
– A strong communicator, your communication should be clear, high level and precise, challenging where appropriate to ensure the project continues to move in the right direction
– Integrity – the quality of being honest and having strong moral principles for the good of the programme
– Diplomatic ability to influence others at all levels of the business
– Ability to competently mediate disagreements and negotiate agreeable resolution

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.



Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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