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People Operations- Immigration Manager

Date: Jul 18, 2021

Location: Watford, United Kingdom

Company: KPMG UK

Role Description
You will be empowered to manage and lead all aspects of Immigration applications for new and existing KPMG employees. Including understanding legislative changes and ensuring process and systems are operationalised to adapt to new requirements driving regulatory and legal compliance. The Team consists of 7 Immigrations consultants as well as 3 Administrators but will continue to expand in line with KPMG’s growth plan. Throughout 2020, the Team supported circa: 2,000 new employee applications as well as continued support for 3,000 colleagues. This role will interact and partner closely with all aspects of the ‘Firm’ and, across the People Operations centre to ensure a seamless experience for all KPMG employees

As a KPMG colleague and a key leader in KBS, you are expected to demonstrate the Firm’s values at all times

The Role
- Provide strategic leadership & operational oversight across all aspects of the Immigration process, ensuring day to day execution of service commitments including rigorous quality controls and service enhancements.
- Case Management – Overseeing service delivery including reviewing and signing off advice, adhering to SLAs and KPIs, caseworking on an as needed basis. Ensuring that the team have the appropriate level of technical expertise and appropriate
- -Advisory – Advising on complex cross-border immigration issues, including post Brexit, the impact of Covid on travel and working from anywhere.
- Operational Excellence. Identifying opportunities to use technology to streamline immigration process. Establishing an SLA framework ensuring timely and accurate escalations in line with Service level commitments. Ensure strong rigor and control in line with legislation and compliance requirements. Adapt to continuous and ongoing legislation changes ensuring process is ‘fit for purpose’ and supported by ongoing training and development
- Team management: identifying the team’s training and development requirements, ensuring the team receives sufficient support and coaching including taking on a Performance Manager role and contributing to the team’s overall development.
- Interpret and apply understanding of corporate policies and practices, and other regulations to provide advice, guidance and support
- Build a high performing Immigration Operational Team to drive best in class service operations
- Work in close partnership with the HR Function, Capabilities and Support functions to drive continuous improvement and employee experience
- Ensure clear scope of services focused on customer outcomes, compliance and risk
- Develop effective relationships with key stakeholders (COE’s - Recruitment; Ethics and Independence team, the broader People Function and other key business stakeholders) to ensure end to end process performance is effective
- Interpret and apply understanding of corporate policies and practices, and other regulations to provide advice, guidance, or clarification for enquiries
- Manage resources within the teams to the agreed budget.
Education & Qualification
Experience Required

- This is a growing team and the role will suit an ambitious immigration professional with the desire and ability to play an important role in continuing that growth. The successful applicant will be organised and efficient, able to produce consistently high-quality work within demanding time frames but not afraid to ask questions to challenge or seek clarification when appropriate. The successful applicant will have a proven track record in overseeing a Team, including reviewing and signing off advice. The applicant will also have experience of advising alongside other professionals such as tax or mobility specialists) and an understanding of the immigration elements of cross-border transactions, including emerging Covid-19 related issues such as travel corridors and working from anywhere.
- The applicant will have experience of handling a wide range of corporate immigration matters/cases, ideally the following:
- Work Visas (ICT, Skilled Worker)
- Frontier Worker Permits
- Foreign company set up in the UK
- Sponsor licence applications and associated ongoing compliance
- Family applications
- Mock audits
- Prevention of illegal working/Right To Work
- Student and Graduate routes
- Global Talent, Investor, Sole Rep
- Global immigration case management
- Immigration policy design
- Right of Abode
- Citizenship
- Bespoke immigration projects
- Authentic and transparent leader with a high ‘say/do’ ratio, focused on execution
- Strategic thinker, proven ability to anticipate and resolve complex scenarios
- Ability to influence at a senior level and manage complex stakeholder relationships driving ‘shared’ outcomes
- Strong project and change management skills providing a sense of purpose and direction.
- Ability to thrive in high pressure environment
- KPMG is looking for a confident client-facing immigration professional, ideally legally qualified, with strong technical and inter-personal skills.
- It is expected that the successful applicant will have at least 7 years of relevant immigration experience, including 2 years as a manager, in a Big 4 or equivalent firm.
Intelligent Working
While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Diversity and Inclusion

Commitment to Diversity Our employees have many varied work schedules to suit their individual needs! Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams. Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us. We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background. We value the wealth of experience and knowledge that people who have taken a career break can bring to us. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

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