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Recruitment Operations Immigration Assistant Manager

Date: Nov 28, 2018

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID139966BR
Job TitleRecruitment Operations Immigration Assistant Manager
CountryUnited Kingdom
LocationWatford
FunctionKPMG Business Services
Service LinePeople
Service Line InformationWe believe working in our People community is an exciting and challenging environment in which to develop your career. We offer a wide range of opportunities across all areas of HR, where our people are highly respected by our clients, not only in the UK, but also across our growing European integrated practice.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionContext of role

You will be an Assistant Manager in our Recruitment Operations team, managing our Right to Work Admin team, ensuring that all aspects of the right to work in the UK for our new recruits and existing employees are well managed, including the visa applications that we assist with for KPMG UK.

We are currently recruiting for c 2,500 vacancies plus c 1,500 student and graduates so this is a large scale operation, and you will be managing a team of 5 people. The team is supported by a team of 10 immigration specialists based in our London office.

The team is about to embark on a significant change journey, as we work with a third party Business Process Outsourcer (BPO) to identify what, if any, key activities can be offshored. This is a start-up process, as there is currently limited activity managed in this way and the Firm has recently expanded its capability in India.

You will have a background in working in an operational environment, leading a team. You will be used to high volume management, and you will also be a skilled communicator. You will have a track record in delivering a plan to tight deadlines, and managing exceptions and escalations, as well as driving a customer centric culture across the operation and creating a positive experience for all candidates, hiring managers and existing staff you and the team work with.

As a member of KPMG, you are expected to demonstrate the Firm’s values at all times.

Role and Responsibilities

- Provide leadership to the Right to Work Admin team, ensuring that effective relationships are built and maintained across the team and with the specialist immigration team in London
- Manage resources and outputs within the team to the agreed budget and plan.
- Provide expertise and guidance to the team, to improve overall SLAs and performance for the business in the time to hire candidates and existing application processes, where within our control.
- Develop and maintain process maps
- Manage the delivery of securing and maintaining Tier 2 visa capability and associated Certificate of Sponsorship requirements.
- Consult with managers and provide guidance to address specific immigration issues.
- Interpret and apply understanding of corporate policies and practices, and other regulations to provide advice, guidance, or clarification for inquiries, upskilling the team and ensuring processes are up to date and appropriate.
- Manage and resolve any business issues experienced that cannot be resolved at Team Leader level – working closely with the relevant business owners to identify satisfactory solutions
- Integrate with the wider People Operations team to ensure effective service delivery through our own teams and those of our third party suppliers.
- Ensuring Talent within the team is identified and recognised, with ongoing development opportunities provided for individuals, whilst supporting the Team Leader with embedding a clear succession and development plan to enable a strong talent pipeline across People Operations

Essential skills and experience required

- Experience in the operational management of an immigration services team within the UK.
- Excellent written and oral communication and presentation skills, with the ability to communicate complex ideas in a focussed, simple and commercially relevant manner
- Strong influencing skills with the ability to challenge at all levels.
- Personal drive to deliver results
- Experience of working cross functionally, especially across matrix organisations - with strong working relationships across HR Centres of Excellence and wider business units

Desirable skills :

- SAP / Success Factors experience would be an advantage in this role
- Professional services / partnership led sector skills are desirable but not essential. Candidates from outside this sector will need to be self-aware and able to make a sector transition.

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.



Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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