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Programme Manager- One Contact, 12 Month Contract

Date: Nov 8, 2021

Location: Watford, United Kingdom

Company: KPMG UK

Roles and Responsibilities
Accountable for delivery of the One Contact Transformation programme across the full operating model (people, processes, systems, services, and governance)

Creation of the detailed business case and benefits

Ensure programme outcomes are delivered, with supporting deliverables completed on time, to agreed scope, within budget and to the right level of consistency and quality

Ensure best practice methods/ standards, reporting and tooling (including adherence to the Enterprise PMO standards and reporting) is applied to the programme including appropriate scaling to meet the programme needs

Manage the interlock with our internal Technology function - collaborating effectively throughout the programme lifecycle from requirements definition, technology selection and fit assessments, build & test through to implementation of a Fit for Purpose Technical Solution.

Effective management of vendors ranging from Technology, Consultants and Third parties and holding each to account, ensuring deliverables are to time, budget, scope and meet the agreed requirements.

Ensure the effective management of programme scope, ensuring it aligns to overall programme objectives

Lead the programme team in the creation an integrated plan that enables delivery of the programme whilst proactively managing RAID and dependencies.

Robust management of programme costs and forecasts including external/ Technology spend and tracking to approved investment ask

Responsible for identification of programme benefits and implementation of appropriate benefits realisation mechanisms and ongoing tracking and monitoring of benefits.

Design and establish appropriate, fit for purpose governance forums (across progress, design and deployment) to manage the programme effectively, ensuring that the forums drive effective decision making and focus on realisation of the business case

Provide change management and communications oversight: Ensure change management is being effectively planned and managed and that stakeholder engagement, communication, and all levels of required training is being effectively executed.

Qualifications and Skills
A high performing Senior Manager

Preferably has appropriate qualifications for project and/or programme management (PRINCE2, MSP, APM PMQ or similar)

In depth understanding of the UK firm, its functions, service lines and solutions including KPMG Business Services.

Proven track record and significant experience running large, complex transformation projects/ programmes

Prior experience of implementing a technology solution is desirable

Proven ability to work effectively in a matrix management structure, with the ability to influence and direct teams who do not report directly into this role

Experience and Background
Fast learner – able to pick up and run with new challenges quickly, take on responsibility outside scope of current skills and make things happen. Strong analytical skills are essential.

Excellent communicator – formally, informally, in writing, in person and in the moment.

Mentally agile – this is a complex, dynamic and sometimes ambiguous firm which requires an ability to think innovatively to make things happen. Strong reasoning and problem-solving skills are critical.

Forward thinking – anticipate what might happen, actively ensuring others are pre-prepared for likely outcomes. Resourceful, well organised with a track record of multitasking and strong ability to prioritise.

Driven – demonstrate a smart working approach within a small team and a large network, as well as independently as a self-starter, with a focus on diplomacy, integrity and discretion.

Strong stakeholder management – be able to manage upwards and influence senior stakeholders to achieve desired results. Have a track record in establishing credibility with senior members of client staff and internal stakeholders, communicating with confidence.

Ability to see both the strategic viewpoint and drill down to operational issues

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