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Personal E&I Team and Project Assistant Manager

Date: Jun 12, 2019

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID143073BR
Job TitlePersonal E&I Team and Project Assistant Manager
CountryUnited Kingdom
LocationWatford
FunctionKPMG Business Services
Service LineQRM
Service Line InformationQuality and Risk Management are the responsibility of each partner and employee. This responsibility includes the need to understand and adhere to member firm policies and associated procedures in carrying out their day-to-day activities. UK Quality & Risk Management teams help to set, implement and enforce policies and procedures designed to help to enable KPMG UK and its personnel to achieve the following key objectives: (i) oversee and monitor service quality, (ii) protect the brand and reputation of KPMG, (iii) comply with laws, (iv) regulations and professional standards, and (v) minimize the risk of financial claims against KPMG UK.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionBackground

The Ethics and Independence (E&I) team are part of the Quality and Risk Management Risk Operations Group (ROG) which is responsible for monitoring the firm’s and its individuals’ compliance with the firm’s professional risk management and quality control policies, procedures and guidance. Furthermore, the Group work with the wider Quality and Risk community and across the KPMG network to exchange knowledge, develop and improve processes and procedures in response to emerging regulatory, business and other requirements.

The Personal E&I team are responsible for a number of processes and procedures in order to demonstrate oversight of compliance in accordance with firm/regulatory policy such as clearance of the firm’s personnel and third party resource for on-boarding and issuing mandatory E&I training in line with global requirements. They provide guidance and advice to partners, firm’s personnel and third party resource on personal independence matters and are the first point of contact for personal E&I related requests, completing the necessary research in order to escalate/ respond in accordance with firm/regulatory policy.

The Role

An opportunity exists for a strong assistant manager to oversee the Personal E&I team and provide support and guidance in order to ensure timely and accurate completion of daily processes in accordance with firm/regulatory policy. The Assistant Manager will be responsible for leading E&I related projects as required throughout the year such as the Annual E&I Confirmation and Training launch. The individual will be able to demonstrate excellent communication skills and the ability to deal with difficult situations and solve issues effectively. This is an ideal opportunity for someone with vast experience in leading a team who would like to develop their career in a compliance role in Quality & Risk Management in a successful professional firm.

Training will be provided in order to develop a comprehensive understanding of relevant regulatory and firm requirements, after which the individual will be expected to answer specialist queries relating to personal E&I.

Key Responsibilities

The key responsibilities are as follows:

- Developing a comprehensive understanding of applicable personal independence rules.
- Reporting to the E&I manager on a weekly basis, confirming all processes are being completed in accordance with agreed timescales and escalating any issues in real time
- Performance management of the E&I team members
- Ensuring the E&I team tasks are completed in accordance with the applicable regulations and existing guidance and within the service level agreements
- Supervising responses to queries, resolving and documenting more complex queries by conducting research and related precedents and consulting with the E&I manager
- Providing guidance and being an escalation point for the E&I team
- Monitoring mailboxes, making and answering phone calls, maintaining the helpline
- Overseeing the training plan created for the team and implementing for new staff where required
- Supporting E&I team members with wider compliance programmes where required
- Develop a suite of KPI and SLA reports which form part of the monthly service review framework. Identifying key trends and patterns and subsequent actions/areas of improvement.
- Assisting the E&I manager with E&I related projects. Leading the annual confirmation projects, in addition to ad-hoc projects.

The Person – Skills, Qualifications and Behaviours

- Proven experience in successful management of teams, coaching, developing and driving a culture of service excellence leading a team
- Sound organisational and analytical skills with the ability to prioritise efficiently
- The ability and willingness to take personal responsibility and accountability for own work
- Client-focused approach with a passion for delivering excellence
- Excellent written and oral communication skills.
- Have an ability to build relationships and communicate with people at all levels
- Pragmatic and logical approach to analysis and problem solving, ability to take decisions based on facts and circumstances applying principles learned.
- The ability to interpret information and identify issues
- The ability to work well under pressure
- Extremely high level of attention to detail is essential
- The ability to handle sensitive/confidential information appropriately
- The confidence to challenge the status-quo and provide fresh ideas
- Confident user of Microsoft Office applications
- Prior working experience in Compliance is desired but not essential
- Experience gained from leading project teams

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!



Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.



Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.



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