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Onboarding Assistant Manager - 12month FTC

Date: Sep 11, 2021

Location: Watford, United Kingdom

Company: KPMG UK

Department Information

The People Operations team provide administrative and advisory support to our UK Business and through our ‘service pledge’ underpin our overall People Strategy and Vision. Customer centric we are consistently looking for ways to exceed expectations of our people across the business with the service we deliver
Context of role As the Assistant Manager of the Onboarding team, you will have responsibility for a team of approximately 10 Senior HR Assistants and supported by 2 Team Leaders. . The SHRAs manage the Onboarding process for our new experienced hire joiners, ensuring they are screened to the required levels and hold a valid Right to Work, supporting them through the visa application process if applicable.

The role will entail close working with other People Operations Team as well as other internal stakeholders such as Recruitment, Resourcing, Performance Leads and Immigration. You will also work closely with the Service Delivery Manager to manage external providers such as Security Watchdog ensuring service delivery requirements and SLA’s are met.

You will be perceived as reliable, credible, commercial and expert. You will be required to support your team in customer escalations acting as a key point of escalation to the team and the business.

You will also work closely with other areas of People Operations to ensure that the delivery of our offshore provider EXL for all Onboarding activities is achieved within both timeliness & Accuracy SLA’s.

You will play an integral role in supporting our HR transformation team in delivering process re-engineering across our Onboarding team/process. You will also be responsible for identifying any improvements and efficiencies we can bring to shared services, overseeing delivery and implementation of these across your team and the operation.

As a member of KPMG, you are expected to demonstrate the Firm’s values at all times.

Role and Responsibilities

The role has the following key responsibilities:

• You are a key member of the management team within People Operations and will work closely with your manager and peers in ensuring that the level of service offered and delivered by your team is in matching with our service pledge
• You will be responsible for any business issues experienced that cannot be resolved at Team Leader level – working closely with the relevant business owners to identify satisfactory solutions and implementing preventative measures to prevent reoccurrence.
• Working closely with our MI team - develop a suite of KPI and SLA’s reports which form part of the monthly service review framework internally within People Ops and across the key stakeholder management teams. Identifying key trends and patterns and subsequent actions/areas of improvement to proposal stage to the Head of Leads
• You will be the People Ops Onboarding SME and key member of business projects including but not limited to any new process/compliance changes and software developments. You will be required to ensure that your working knowledge of our legal and regulatory requirements are up to date and also that of your team
• Vendor Management – working closely with the Service Delivery Manager, you will be responsible for the operational management of 3rd parties across your area of operation as per the SRM framework in place – supporting the monthly service review process
• Working in partnership with Resourcing, HR Leads and the People Ops management teams, you will be required to identify opportunities for driving process efficiencies and improvements - with the support of the HRM - developing business cases through to successful implementation
• Ensuring that Talent within the team is identified and recognised, with ongoing development opportunities provided for the individuals – responsible for a clear succession and development plan to be in place ensuring the Talent pipeline across People Operations is supported
• You will be part of the Escalation matrix for your own team and that of the wider People Operations team

Experience, Qualification and Skills

The successful candidate is likely to have/be able to demonstrate:
• Have an ability to build relationships and communicate with people at all levels;
• High levels of resilience, with experience of working in a highly pressurised client centric environment;
• Hold analytical and reporting skills;
• Experience in the management of teams, coaching, developing and driving a culture of service excellence within a shared services environment
• Experienced gained from working within project teams - acting as a SME
• Possess excellent attention to detail;
• Be an excellent communicator – written and verbal;
• Ability to influence and confidently negotiate at all levels
• Have strong organisational, literacy and numeracy skills;
• Ability to prioritise workloads under a high pressure, autonomous environment
• Have a good degree of IT office proficiency, including; Microsoft Excel, Powerpoint, Word etc and SAP or equivalent HR system.

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