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Learning Deployment Specialist

Date: Jan 9, 2019

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID139441BR
Job TitleLearning Deployment Specialist
CountryUnited Kingdom
FunctionKPMG Business Services
Service LinePeople
Service Line InformationWe believe working in our People community is an exciting and challenging environment in which to develop your career. We offer a wide range of opportunities across all areas of HR, where our people are highly respected by our clients, not only in the UK, but also across our growing European integrated practice.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionJob Description

The purpose of this role is to be accountable for the deployment of nominated learning programmes for UK Learning, be the first point of call for service line enquiries/queries and ensure programmes are deployed within budget and in the most efficient and cost effective manner. The LDS will ensure they follow the agreed processes adopted across the whole of Deployment

Role overview

Work closely with Business Learning Partner and Programmes Manager to build a learning plan for year and implement.
Be responsible for course scheduling and the deployment of a range of Learning programmes working with fellow LDS to determine consistent, efficient deployment processes. Attend large scale events where required.
Identify population to be trained, writing and sending invitations.
Secure resources for delivery of individual programmes.
Work with LDO admin to: confirm learning programme requirements ensuring that you meet their service level agreements; monitor course numbers; check progress of pre and/or post course work.
Resolve any resourcing and operational issues relating to the deployment of learning programmes. Escalation to occur only once all options have been explored and a potential solution proposed.
Be responsible for ensuring UK Learning portal is up to date.
Manage a large budget including monthly cost controls and forecasting and provide finance lead with explanations for variance from budget Consider and make suggestions re the cost effectiveness and value for money of the programmes.
Review course feedback summary and highlight constructive feedback and make suggestions re possible improvements.
Answer enquiries from delegates re course suitability and other potential options.
Attend regular update meetings with relevant Business Learning Partner and/or Programmes.
Be actively involved in the lead time up to every VC session, ensure that there is a practice session, deal with any problems that arise and on the day support facilitators and learners in the event of issues.
Providing cover for other people in team when on holiday eg: monitoring inboxes and managing colleagues work load.
Communicate with the Business ie PL’s to advertise courses.
Ensure course attendance is monitored closely (if a mandatory training course) to ensure 100% attendance.
Allocations may change depending on work load.
Working with Learning deployment operations administrators provide onsite support for high profile events.
Ensure processes are followed by BLP and other Learning contacts
Ad-hoc project work
Coaching and mentoring new team members

Experience and Background

Experience in project management of learning events
Experience in managing third party suppliers
Use of virtual classroom
Course scheduling and logistics
Proven attention to detail with the ability to work under pressure
Be credible and confident building new relationships as well as ability to influence senior stakeholders to make business decisions.
Committed to delivering a first class quality service
Flexible approach with the ability to multi-task, manage time effectively and handle tight deadlines
Experienced and confident in managing a large budget including monthly cost controls and forecasting

Qualifications and Skills

Project and Programme Management
Relationship management
Strong oral and written communication skills
Strong problem solving skills
Good Microsoft office skills

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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