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Learning Deployment Specialist (LDS)

Date: Mar 5, 2019

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID142702BR
Job TitleLearning Deployment Specialist (LDS)
CountryUnited Kingdom
FunctionKPMG Business Services
Service LinePeople
Service Line InformationWe believe working in our People community is an exciting and challenging environment in which to develop your career. We offer a wide range of opportunities across all areas of HR, where our people are highly respected by our clients, not only in the UK, but also across our growing European integrated practice.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionThe purpose of this role is to be accountable for the deployment of nominated learning programmes for UK Learning, be the first point of call for service line enquiries/queries and ensure programmes are deployed within budget and in the most efficient and cost effective manner. The LDS will ensure they follow the agreed processes adopted across the whole of Deployment.

Role overview

- Work closely with Business Learning Partner and Programmes Manager to build a learning plan for year and implement.
- Be responsible for course scheduling and the deployment of a range of learning programmes working with fellow LDS to determine consistent, efficient deployment processes. Attend large scale events where required.
- Identify population to be trained, writing and sending invitations.
- Secure resources for delivery of individual programmes.
- Work with LDO admin to: confirm learning programme requirements ensuring that you meet their service level agreements; monitor course numbers; check progress of pre and/or post course work.
- Resolve any resourcing and operational issues relating to the deployment of learning programmes. Escalation to occur only once all options have been explored and a potential solution proposed.
- Be responsible for ensuring UK Learning portal is up to date.
- Manage a large budget including monthly cost controls and forecasting and provide finance lead with explanations for variance from budget. Consider and make suggestions re the cost effectiveness and value for money of the programmes.
- Review course feedback summary and highlight constructive feedback and make suggestions re possible improvements.
- Answer enquiries from delegates re course suitability and other potential options.
- Attend regular update meetings with relevant Business Learning Partner and/or Programmes.
- Be actively involved in the lead time up to every VC session, ensure that there is a practice session, and deal with any problems that arise and on the day support facilitators and learners in the event of issues.
- Providing cover for other people in team when on holiday eg: monitoring inboxes and managing colleagues work load.
- Communicate with the Business ie PL’s to advertise courses.
- Ensure course attendance is monitored closely (if a mandatory training course) to ensure 100% attendance.
- Allocations may change depending on work load.
- Working with learning deployment operations administrators provide onsite support for high profile events.
- Ensure processes are followed by BLP and other Learning contacts
- Ad-hoc project work
- Coaching and mentoring new team members

Experience and Background

- Experience in project management of learning events
- Experience in managing third party suppliers
- Use of virtual classroom
- Course scheduling and logistics
- Proven attention to detail with the ability to work under pressure
- Be credible and confident building new relationships as well as ability to influence senior stakeholders to make business decisions.
- Committed to delivering a first class quality service
- Flexible approach with the ability to multi-task, manage time effectively and handle tight deadlines
- Experienced and confident in managing a large budget including monthly cost controls and forecasting

Qualifications and Skills

- Project and Programme Management
- Relationship management
- Commerciality
- Strong oral and written communication skills
- Strong problem solving skills
- Good Microsoft office skills

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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