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Learning Deployment Operations Team Lead - 12 month FTC

Date: Nov 29, 2018

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID140026BR
Job TitleLearning Deployment Operations Team Lead - 12 month FTC
CountryUnited Kingdom
FunctionKPMG Business Services
Service LinePeople
Service Line InformationWe believe working in our People community is an exciting and challenging environment in which to develop your career. We offer a wide range of opportunities across all areas of HR, where our people are highly respected by our clients, not only in the UK, but also across our growing European integrated practice.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
Learning Deployment Team Lead

Job Description
The purpose of this role is to:

- Lead a team of Learning Deployment Specialists (LDS) and Learning Deployment Coordinators (LDC) accountable for an allocation of courses for UK Learning. The Team Leader will need to ensure all team members follow agreed processes and policies adopted across all Deployment.
- Be able to work on own initiative, being proactive and taking responsibility for identifying issues, proposing solutions and initiating improvements. The Assistant Manager will need to manage multiple tasks/priorities, tight and challenging timescales and will need to demonstrate excellent communication and influencing skills.
- Conduct goal setting and appraisal reviews, hold 1:1 meetings with individual team members and provide guidance on individual development of skills to aid individuals in maximising their potential and improving performance as well as ensuring career development opportunities are optimised.
- Manage the monitoring and metrics process for Audit and QRM

Role overview

- Manage a specific team of LDSs and LDCs on a day to day basis to ensure the provision of professional, efficient and cost effective deployment and administration support to Business Learning Partners (BLP’s), Programme Managers, the business and individual Learners.
- Ensure all team members have a fair and varied allocation of work, liaising where necessary with other Team Leaders to determine a consistent, efficient approach to all deployment and administrative processes. Ensure both the LDS and LDO team members work collaboratively and follow agreed administrative and deployment processes, meeting appropriate SLAs.
- Oversee the course planning process, ensuring that LDSs meet the requirements identified by the Business Learning Partners and Programme Managers in identifying and implementing learning plans for the year and work collaboratively with the Course Planning Team.
- Attend regular update meetings with relevant Business Learning Partners and/or Programme leads to understand the curricular to be delivered and to explain how Deployment Operations can support them to deliver their learning. Provide advice and innovative solutions with regards to the deployment of all learning interventions using their knowledge and understanding of the deployment options available, e.g. LMS functionality, use of Virtual Classroom/Skype platforms.
- Be an escalation point for any day-to-day issues that arise, agreeing actions with the relevant team members to resolve. Coaching where necessary for team members to be able to resolve conflicts together.
- Organise team meetings to cascade relevant information.
- Ensure robust procedures are in place and followed for the monitoring of mandatory training, including the issuing of metrics if necessary.
- Conduct regular 1:1s to discuss performance and ensure team members are on track with achieving goals. Conduct appraisal and goal setting discussions, ensuring the firm’s timetable is met. Ensure information discussed is recorded and filed. Input into Talent Review meetings where required. Identify training needs/development plans and arrange relevant training/coaching as required
- Conduct interviews for new staff and ensure an Induction timetable is put in place for new joiners and a robust training plan is available, ensuring consistency across teams.
- To develop and maintain a knowledge and understanding of all software applications used within the department including the Global Learning Management System (LMS), Virtual Classroom / Adobe platform, and the evaluation platform, Questionmark. Must also have knowledge and understanding of department finance and accrual processes, training policies and general administrative and deployment processes.
- Continual review and enhancement of team processes and policies, linking in with the Regulatory and Analytics team where necessary.
- To take on ad hoc projects as and when they arise, for example automation.
- Ensure onsite support for high profile events is organised and attend if required.
- Work with the finance team to ensure that the budget processes are being followed, ensuring that effective cost control procedures are maintained ensuring that effective forecasting takes place and providing explanations for variances against budget. Ensure that suggestions re cost effectiveness and value for money are put forward.
- Demonstrate commercial business approach in all decisions made that affect the team and impact it has on UK Learning and the Operational Excellence Hub (OEH).

Desired experience and Skills:

- Experience in leading a team or in a supervisory role.
- Experience of project management experience.
- Excellent stakeholder management skills.
- Proven attention to detail with the ability to work under pressure.
- Strong excel skills to include pivot tables and vLook up.
- Committed to delivering a first class quality service.
- Flexible approach with the ability to multi-task, manage time effectively and handle tight deadlines.
- Experienced and confident in managing a large budget including monthly cost controls and forecasting.
- Commerciality.
- Strong communication skills.
- Strong problem solving skills.

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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