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Learning Deployment Coordinator

Date: Jan 30, 2019

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID141703BR
Job TitleLearning Deployment Coordinator
CountryUnited Kingdom
LocationWatford
FunctionKPMG Business Services
Service LinePeople
Service Line InformationWe believe working in our People community is an exciting and challenging environment in which to develop your career. We offer a wide range of opportunities across all areas of HR, where our people are highly respected by our clients, not only in the UK, but also across our growing European integrated practice.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
Job title: Learning Deployment Coordinator
Role type: 12 month FTC
Working hours: 09:30 - 17:30
Location: Watford


Job Description

The Learning Deployment co-ordinator (LDO) will have the responsibility of administering a core allocation of learning interventions. They will work closely with the relevant Learning Deployment Specialist to ensure that all pre, during and post learning intervention logistics are managed effectively. They will be responsible for the maintenance of all learning information on the LMS for all ILT,eLearning and VC courses. Other responsibilities will include cost control management, reporting, and course evaluations.

They will be expected to manage high volumes of work independently, proactively seeking assistance from other team members when required.
Role overview

- Co-ordinate all learning intervention types, including Instructor-led, Virtual Classroom, eLearning and External training
- Build a strong relationship with LDS counterparts, ensuring that all necessary course information is obtained that is required to administer the learning intervention.
- Effective use of the LMS, ensuring all relevant course data is maintained effectively on the LMS
- Co-ordinating the administration of Virtual Classroom courses, checking delegate attendance details are correct on the LMS post the event
- Ensure that all administrative processes are understood and applied to all learning interventions effectively, applying judgement where applicable to flex the process to meet the specific course requirements
- Manage registrations and cancellations, ensuring that the LDS is kept up to date with course numbers so effective decisions can be made.
- Monitoring of pre and post course work where relevant
- Issuing delegate and faculty joining information and managing nomination process where appropriate
- Ensure necessary booking information is provided in a timely manner either via the internal meeting room system or to external venues.
- Processing and responding to high volumes of emails in a timely manner and monitoring of relevant mail boxes, ensuring SLAs are met
- Management of course printing where identified and distribution of materials to venues, using couriers in a cost effective manner.
- Storing course material where required and keeping storage areas clean and tidy returning all generic stationery to the general storage area.
- Running routine and more complex reports from the LMS, liaising with HR Systems team for support where necessary
- On-site administration of learning intervention where required – flexibility of hours may be require to administer these, including overnight stays at external venues.
- Booking of hotel accommodation for faculty and delegates on certain events such as one Firm Induction
- Assisting with the maintenance of course budgets, processing course invoices in a timely manner, maintaining effective cost control spreadsheets and processing monthly accruals.
- Raising of overseas participant invoices within the 2-week window, ensuring that relevant VAT information is provided for the internal VAT team. Running reports from SAP to check for payment and chasing where necessary.
- Be able to effectively use the evaluation platform, QuestionMark, ensuring that evaluation forms are distributed for all courses, and summaries are provided within agreed SLAs
- Assisting with ad hoc projects where required.
- Assistance with project managing large events, such as the One Firm Inductions
- Production of CPD/learning history reports for overseas delegates
- Coaching and buddying new members of staff and assisting with identified training programmes

Experience and Background

- Experience in administering learning events in a large firm
- Experience in managing third party suppliers
- Use of learning platforms such as Learning Management Systems and other applications such as Virtual Classroom
- Proven attention to detail with the ability to work under pressure
- Committed to delivering a first class quality service
- Flexible approach with the ability to multi-task, manage time effectively and handle tight deadlines

Qualifications and Skills

- Project and Programme Administration
- Relationship management
- Attention to detail
- Strong oral and written communication skills
- Strong problem solving skills
- Good Microsoft office skills

Key Relationships

- Deployment team colleagues
- Design team
- People Operations teams (re One Firm Event and Values Day)
- Facilities teams

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.



Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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