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Learning Deployment Coordinator

Date: Nov 29, 2018

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID139159BR
Job TitleLearning Deployment Coordinator
CountryUnited Kingdom
FunctionKPMG Business Services
Service LinePeople
Service Line InformationWe believe working in our People community is an exciting and challenging environment in which to develop your career. We offer a wide range of opportunities across all areas of HR, where our people are highly respected by our clients, not only in the UK, but also across our growing European integrated practice.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
Position Title Learning Deployment Co-ordinator
Role Type: 12 Month FTC
Location: Watford
Grade: E2
Hours of Work: 09:30 - 17:30

The role will involve being proactive, taking responsibility for identifying issues, proposing solutions and initiating improvements, managing multiple tasks/priorities, managing very tight and challenging timescales and also requires excellent communication and influencing skills. Flexibility is all important as is being a team player as well as being able to work independently and on own initiative while bearing in mind the team requirements.

Overview of main responsibilities:
Liaise with Learning Deployment Specialist (LDS) regarding specific training requirements for staff. It is important that the
Co-ordinator is quickly able to build a strong relationship with their Clients. Responsibility for administering Virtual Classrooms and e-learning sessions alongside a core allocation of training courses. The allocation is subject to change at any time. Provide ad hoc administration support within LDO as required.


- Course administration duties may include (this is not an exhaustive list):
- Co-ordinate all course types, including External, VC and e-Learning.
- Close liaison with LDS or the course owner to obtain all the necessary course information.
- Assistance with project managing the organisation of major events, eg Graduate Inductions.
- Scheduling presenters and facilitators.
- Maintaining the training catalogue including ensuring all training data is maintained effectively on the LMS.
- Building key relationships with course owners and suppliers.
- Assisting in identifying and securing venues.
- Managing supplier contracts ensuring they meet with KPMG’s terms and conditions for both
- National and International courses.
- Managing registrations and cancellations.
- Monitoring of pre and post course work completion.
- Issuing delegate and faculty invitations and managing nomination process on a case by case basis.
- Drafting key communications to delegates, faculty members and suppliers.
- Processing & responding to high volumes of emails in a timely manner.
- Management of the course printing and distribution of materials.
- Running routine and more complex reports, liaising with HR Systems team for support where necessary.
- Liaising with external suppliers, LDO representatives, course managers and senior members of staff.
- On-site administration of courses where required by course managers (flexibility in hours may be required to administer these events/courses). This may include overnight stays at external venues

Finance duties include:

- Issuing of all overseas participant invoices for all UK run courses and running reports from Success Factors to check payment recovery.
- Ensuring VAT information is submitted within internal service level agreements.
- Maintaining budgets for courses, tracking costs and reviewing complex finance reports.
Key responsibilities:

- Administration of e-Learning and Virtual Classroom Courses – these duties to include
- Liaising with course owner to establish full requirements.
- Liaise with GPTS to help load content to the LMS.
- Monitoring completion via reporting system.
- Assisting with issues/queries regarding e-Learning access.
- Continually looking at processes used and seeking ways to improve them in relation to e-learning and Virtual Classroom.
- Assisting with or Project Managing ad hoc projects and duties that arise.

Candidate profile:

- The ideal candidate for this role will have some experience in event and / or LDO administration and will be educated to A-level or Degree Level.
- Experience of working within an L&D/training environment of another major professional services firm would be desirable.
- We are looking for an organised, energetic, self-motivated and adaptable character with a strong client service attitude that enables full and proactive attentions to the administrative needs of LDO. Ideally, the candidate works well in a team environment and under pressure of deadlines.
- Strong communication skills (both written and verbal), good project management skills, resilience and the ability to manage a number of activities/tasks simultaneously are of high importance.
- The candidate will have strong numeracy skills, be computer literate and experienced with the standard Microsoft Office suite.
- Previous experience of Learning Management systems or Virtual Classroom administration would be advantageous.

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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