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Immigration Assistant Manager – Internal Account (12 Month FTC)

Date: Jan 21, 2021

Location: Watford, United Kingdom

Company: KPMG UK

The Team overview

You will primarily be working within the Legal Services Immigration department, as part of the KBS Immigration team (Internal Account) within the Watford office. As an Assistant Manager you will be responsible for supporting a team of 14 in ensuring our visa processes within People Operations are followed, maintained and allow the firm’s immigration licence to remain compliant.

The Role

You will be based out of our Watford office with travel to our other KPMG offices as required (though most of our employees are currently working remotely). You will be undertaking Advisory and administrative support for all KPMG internal immigration cases. You will also be required to provide guidance and advice to the RTW admin team where required. Key responsibilities include:

•Undertaking the end to end KPMG internal immigration application process. Providing advice to both the candidate and the business, mainly in the following categories:
oTier 2 (General) / Skilled Worker
oTier 2 (Intra Company Transfer) / Intra-company Transfer
oTier 5 (Government Authorised Exchange)
oSpousal visas
oPBS Dependant visas
•People management (in conjunction with other Asst Manager) across Team (Approx 6 FTE each) – recruitment, performance management, operational management, wellbeing and engagement;
•Managing cases with varying levels of complexity. Providing support and oversight of cases wherever required, undertaking sense checks on all regulatory advice provided
•Stakeholder management – working closely with KPMG employees, Business, HR and Global Mobility contacts throughout the application process
•To undertake continuous improvement in order to continue to deliver a high quality service. Focusing on improving internal immigration support processes and ways of working
•Answering a wide variety of ad hoc queries covering areas such as right to work, sponsor compliance and document keeping duties
•Project managing, advising and supporting the business with large group moves/initiatives
•Keeping up to date with changes to the global immigration landscape
•Keeping all internal systems up to date in real time
•Provide immigration training to a variety of stakeholders across the business, as required

Whilst working with the Right to Work team you will be responsible for ensuring the right to work and visa processes within the People Operations team are followed, maintained and kept compliant. You will take ownership and act as the key contact for all queries and actions necessary to support the Firm’s employee’s right to work whilst ensuring we deliver an exceptional level of service in accordance to tight timescales. Guidance and advice should be sought from your Manager.

Stakeholder Management
•Proactively develop strong and enduring relationships with key stakeholders – including business contacts, internal HR teams, external stakeholders and associates.
•Proactively work to educate both the RTW admin team, COE’s and the business on the visa immigration process
•Have the ability to take a logical and systematic approach to issues, thinking outside of the box and weighing up all options available to make an informed decision.
•Work as part of a team within neighbouring People Centre of Excellence teams and the business to ensure a smooth and seamless service is given to the new and existing colleagues.
•Liaise with international HR contacts to support the visa process for transferring employees.

Case Management
•Hold a good understanding of the visa process and different tiers of right to work
•Manage high volumes of case work independently
•Ensuring system compliance using the relevant reporting and processes
•Prioritise workload in accordance to urgency and adhere to agreed SLA’s and KPI’s.

Inbox Management
•Manage high volumes of queries independently,
•Ability to draft non-standard communication,
•Ability to influence, whilst educating the business with immigration processes
•Take a commercial, considered stance to risk assessment linking in with the compliance teams and escalating issues as appropriate to a HR Business Advisor before escalation to the relevant CoE;

Right to Work Maintenance
•Quality assurance tasks including; frequent audits of RTW documents and Compliance files
•Ensuring work is accurate first time and that all legal requirements are met
•Incident resolution and prevention activity

Contributing to the team and People Function
•Coach new joiners on key processes and approaches, providing guidance as appropriate;
•Share knowledge and experience proactively across the team and be recognised as a team player;
•Manage workload and own diary;
•Take part in and contribute to functional and KPMG wide projects;
•Take a personal responsibility to continuously improve and streamline the quality of right to work and visa tasks and own personal development;
•Take a personal responsibility to adhere to our ISO standards
•Keeping the Firm free from risk

The Person

It is expected that you will have some years of recent and extensive immigration experience within a large organisation or mid-tier immigration firm and can demonstrate strong technical skills.
•Have an ability to build relationships and communicate with people at all levels;
•High levels of resilience, with experience of working in a highly pressurised client centric environment;
•Experience in people management or team leadership
•Effectively work with minimal supervision;
•Possess excellent attention to detail;
•Be an excellent communicator – written and verbal;
•Have strong organisational, literacy and numeracy skills;
•Ability to prioritise task list;
•Have a good degree of IT proficiency, including; Microsoft Excel and SAP or equivalent HR system.
•Awareness and understanding of the Professional Services industry
•Awareness and strong understanding of Immigration law
•Strong project management techniques
•Qualified Solicitor desirable however not essential

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