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IT Software Asset Manager (SAM) - Watford

Date: Nov 27, 2018

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID139100BR
Job TitleIT Software Asset Manager (SAM) - Watford
CountryUnited Kingdom
LocationWatford
FunctionKPMG Business Services
Service LineITS
Service Line InformationOver 1,000 people make up KPMG Business Services and they all play a key part in the firm's success. Whether they're in finance, procurement, HR, facilities, marketing or IT, they provide crucial support to the people who work in our UK offices. Flexibility and adaptability. These are just a couple of the things KPMG looks for in its IT Services team. We're a function of KPMG Europe LLP and, as such, we're a group that constantly needs to deliver a highly-flexible, customer-focused service in response to the changing needs of the business.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
Job Title: Software Asset Manager
Job Type: Full-Time
Business Unit: IT Services
Grade: C
Reporting Manager: Contract Delivery Management Lead
Work Location: Watford

Travel Required: Yes

Role Synopsis
The Software Asset Manager role forms part of the Contract Delivery Management team within ITS Services. The role of the Software Asset Manager is responsible for the operational run of the SAM solution, embedding a discipline for creating and managing a dependable account of Software assets, costs and risks providing support for software strategy, architecture, service management, budget management and sourcing decisions. The Software Asset Manager will work closely with their peers, associated teams and specifically product owners to ensure high quality service delivery, software compliance knowledge and solutions.

Primary responsibilities include:

- Ensure that appropriate resources and processes are in place to identify current and emerging software asset and risks.
- Designing and implementing methodologies, processes and practices for software asset management in line with best practice experience, working in alignment to continuous improvement and compliance across specific organisational and technology environments.
- Work with project team to evaluate, select and ensure an effective implementation of SAM tools, along with integration of data from non-SAM owned sources.
- Operate as the SME and trusted advisor in the domain of software licencing and optimisation providing advice to the relevant project, program, infrastructure, and application portfolio managers on software licensing and compliance, and providing evidence and recommend actions that will optimize the software asset portfolio.
Key Accountabilities
The Software Asset Manager is responsible for the overall software asset management service taking overall responsibility for the framework and set of processes that strategically track and manage the financial, physical, licensing and contractual aspects during the lifecycle of software assets.

- Work with the project team to ensure that appropriate resources (people, tools, services, data) and processes are in place to identify current and emerging software asset life cycle costs and risks and to prepare evidence-based license entitlement campaigns.
- Ensure all vendor contract data including sub-agreements & clauses, renewal dates, termination notices, accreditations and costs, EOS and EOL timelines is maintained so that renegotiations, budgets and forecasts can be accurately planned and reported.
- Input into the ITS Sourcing strategy for all specified 3rd parties and vendors, Supporting the Contract Delivery Management Lead
- Implement and maintain the production of software asset life cycle management status reporting, metrics and entitlements to ensure that software asset life-cycle-related data required by stakeholder is gathered and shared appropriately, all costs and risk is correctly evidenced and that mitigation and remediation activity are tracked and reported on.
- Understand license data sources (including 3rd party) and work with the data integration expert to ensure existing and new data sources are collected in order to support the software acquisition, management and disposal processes and demonstrate benefits realisation.
- Advise the relevant project, program, infrastructure, and application portfolio managers on software licensing and compliance, providing clear data visualisations and recommend actions that will optimize the software asset portfolio.
- Delegate or assign responsibilities for tasks such as license compliance investigation and review of license terms and conditions as appropriate to achieve objectives whilst maintaining a stakeholder role in the approval of outcomes to objectives.
- Challenge license costs with vendors using clear evidence-based metrics to show under-utilisation of software assets and potential cost reductions.
- Continuously monitor, evaluate and recommend utilization of external SAM providers' capabilities/modules as required to enforce software asset activity.
- Coordinate the organization's response to software vendor audit or license validation requests, in consultation with the relevant stakeholders. Advise on the consequences of license compliancy and the need for clear and specific reporting of license data.
- Responsible for management of any non-compliance records to ensure ongoing compliance to quality standards including adherence to industry standard certifications and accreditations such as ISO2000 and GDPR.
- Input into the contract roadmap for specific ITS vendors
- Work closely with the procurement function, developing a strong alliance with the key stakeholders.
- Where appropriate, be responsible for people matters for their team including recruitment, performance, talent, mobility and compensation, L&D, knowledge management, training and development and succession planning. Where necessary escalate any issues to the People Leader

Essential Criteria
The Software Asset Manager requires the following skills / capabilities:
Significant demonstrable experience in a SAM role
Experience in configuring and operating software asset management tooling, ideally Flexera.
- High Proficiency in the use of Microsoft Office products, Word, Excel, Powerpoint
- Ability to develop and leverage strong relationships with internal and external stakeholders at all levels
- Capable of managing budgets, costs and governance affected by SAM.
- Proven track record in management of third-party vendors, sourcing and commercial expertise including contractual models, cost management and renewal optimisation.
- Ability to problem solve and see the ‘big picture’ in order to prioritise
- Managing milestones, quality standards
- Managing partner/suppliers/clients
- Decision maker, able to act on own initiative but also able ask for guidance when appropriate
- Proven ability to negotiate and influence decisions at senior levels and within a matrix organisation.
- Experienced in planning, facilitating, and managing change, Strong facilitation skill are key.
- Experience of working in a matrixed, dual reporting organisation

Desirable Criteria
- Experience of managing by influence and diplomacy across a large matrix and distributed organisation
- Proven track record of working in organisations with complex budgets, projects and multiple competing priorities.
- Experience contract management with proven ability to broker win-win situations across stakeholder groups and 3rd parties while generating support and buy in.
- Strong executive presence
- Innovation / thought leadership / industry knowledge
- Resilience, with high focus on ‘getting stuff done’.
- Relentless in pursuit of progress, execution and overcoming barriers to achieving results.
- High energy, flourishes in fast pace, dynamic environments
- Customer Centricity
- Fluent communications skills, written and verbal, within and across teams, up through executive channels and across vendors and third parties.

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.



Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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