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Head of Technology Category

Date: Feb 1, 2021

Location: Watford, United Kingdom

Company: KPMG UK

KPMG provides Audit, Tax and Advisory services to clients with these client-facing functions supported by a central function, KPMG Business Services (KBS). Within KBS, the firm has an established Procurement function resourced with qualified procurement professionals, supported by an outsourced procurement services provider, responsible for supporting the firm’s £450m+ expenditure on bought-in goods & services.

The Procurement function‘s objectives are:

- To be regarded as an invaluable business partner by the firm’s Infrastructure functions (in particular Facilities, HR , Marketing and IT) and by the wider business functions (Audit, Tax, Advisory and Markets)
- To drive the continuous improvement of third-party goods & services and minimise the risks associated with commercial contracting activities through the application of best-practice procurement across the firm
- To support the business with technology investments to enable profitable revenue growth
- To deliver year-on-year financial benefit to the firm

Overview of the Position

Procurement’s sourcing activities are managed by three core category teams; Corporate Services (Facilities & Marketing Services, HR & Professional Services), Technology Services and Travel Services. The Head of Technology Category, reports to the Chief Procurement Officer.

Technology spend overall for KPMG LLP is circa £90m per annum, incapsulating both internally and externally focussed Technology spend. Whilst internally focussed Technology spend represents a large proportion of this spend, the externally focussed technology spend, also encompasses a revenue exposure as the services are more directly associated to external KPMG client delivered solutions.

The Head of Technology Category is responsible for maximising the contribution of the Technology Services category to the firm. Leading and working together with the retained KPMG procurement leadership team and outsourced Procurement service provider to provide commercial, contractual and risk management expertise to the firm’s KBS and Client facing functions, including Client facing teams including Technology, Tax, Audit, Risk and Management Consultancy capability groups.

Providing strategic support of the key stakeholders and budget-holders responsible for expenditure and supplier relationships in related category supply chains. Stakeholders will operate in multiple business market sectors and deploy a broad range of services and solutions often underpinned by third party technologies and via strategic business partnerships.

The Head of Technology Category main responsibilities are:

Relationship Management

- Develop and deliver strategies which deliver enablement-focussed sourcing and commercial advisory expertise to KPMG Client-services teams to provide a low-friction procurement service which optimises quality, cost, and time to market outcomes for KPMG and its Clients.
- Delivering quality client service careful management of potential tensions between business requirements and the application of procurement best practice
- Operate as a trusted business advisor to the Technology function and become accepted as an integral member of the internal functions’ governance and management structure
- Contribution to the overall strategic direction of Procurement through active participation on the Procurement Leadership Team (PLT)

People Management

- Where applicable, provide management & leadership of category team resources (direct and remotely deployed). Activities may include implementation of Managing for Excellence methodologies in respect to recruitment, staff retention and personnel development (including goal-setting & appraisal) and optimal allocation of resources to projects & activities. People management responsibilities will not apply in respect to the outsourced providers’ resource.

Strategy and Innovation

- Strategic management of the category including analysis, planning, target-setting and performance monitoring, working in conjunction with the outsourced provider to seek the optimum strategic approaches and maximising value add.
- Embedding wider Firm or team-driven innovation into category management and client support activities


- Execution of a category plan; oversight and effective management of all sourcing & contracting activities (including support of applicable client activities & projects, contract renewals, extensions, variations, terminations etc.) and category development activities
- Application of the firm’s independence & reciprocity policies, and application of the department’s standard processes, tools, templates & systems to all sourcing & contracting activities
- Appropriate consideration of CSR & diversity criteria in all sourcing & contracting activities and active participation in the firm’s Sustainable Procurement & CSR Programme

In particular the position requires:

- Broad procurement experience with a proven track-record of successfully delivering and/or contributing to the development & implementation of procurement solutions across the spectrum of people, policy, process, systems etc.
- Proven track-record of successfully creating category strategies, leading and executing sourcing projects within the Technology category to deliver quality, service risk and commercial benefits across the spectrum of IT software (purchase, development, support), hardware & infrastructure (End User Services, Server/Storage, Data Centre & Cloud), services (applications development, on & off-shore managed services, support & maintenance, integration services etc.) and Network & telecoms (voice, data, mobile, networks) etc.
- Service-centric approach, evidence of using commercial acumen as well as a clear understanding of objectives and priorities to consistently deliver positive outcomes for Stakeholders, including the realisation of solutions delivered both internally and directly to a client of the firm.
- Experience in complex solutions and services engagements, including strong experience in complex Information Protection and Risk Assurance processes
- Experience of working in a leveraged Procurement function, supported by an outsourced provider, within a blended delivery service of both on-shore, nearshore and off-shore

Qualifications and Experience

- Preferably a fully qualified member of applicable national Procurement institute (e.g. CIPS, NEVI etc.)
- Substantial demonstrable experience in procurement or equivalent commercial roles, preferably with the majority within the Technology Services category, with direct exposure leading innovative Technology solutions
- Relevant industry experience; Professional Services, Financial Services etc.

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