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Head of Risk Operations Group

Date: Nov 16, 2020

Location: Watford, United Kingdom

Company: KPMG UK

The Operational Excellence Hubs (OEH) are one of the three KPMG Business Services (KBS) delivery groups; the other two are; Centres of Expertise (CoE) and Business Partners (BP).
OEH plays a pivotal role in supporting the delivery of the business strategy, by providing an excellent, efficient, collaborative service; we are the hidden heroes and experts that enable our customers to excel every day.
We focus on executing highly effective processes which we continuously improve to ensure that KPMG operates effectively as a business. To excel in our community you will need to demonstrate a thirst for process excellence, resilience and collaboration.
The OEH consists of the following Hubs: Business Support Group (secretarial), Create (creative services), CRM (sales management), Finance Operations, People Operations, Talent Acquisition (recruitment operations), Risk Operations and Facilities operations.

The Hub

The Risk Operations Group (ROG) is responsible for monitoring the firm’s and its individuals’ compliance with the firm’s professional risk management and quality control policies, procedures and guidance. The Group work in collaboration with the wider Risk & Legal community and across the KPMG network to exchange knowledge, develop and improve processes and procedures in response to emerging regulatory, business and other requirements.
The ROG consists of eighty team members, on and offshore, grouped into six teams led by dedicated managers:

- Client Assessment team (responsible for the centralised client risk assessment process and help the firm to appropriately manage risks associated with its clients (e.g. PEPs, Sanctions, Source of Funds) via Client Identification procedures.)
- Sentinel team (responsible for the processes relating to the firm’s Sentinel application, a KPMG secure online application developed to assist KPMG member firms in identifying potential conflicts of interest with proposed engagements and in complying with legal and regulatory independence requirements related to the provision of services.)
- Ethics and Independence teams (responsible for providing guidance and advice to Partners and the firm’s personnel on personal E&I matters and investments in accordance with regulatory requirements and play an important role in running related processes and procedures to ensure compliance):
o Personal Ethics and Independence,
o Partner Independence,
o Pre-Clearance team
o KPMG Independence Compliance System (used for Employees and partners to record their personal investments).

Role Description

Oversight of the ROG quality and levels of service for every process and ensuring that all processes are effective and operate correctly for legal and regulatory requirements. This includes responsibility for ensuring the processes for Anti-Money Laundering (AML) and Know Your Customer (KYC) are effective and responsive to regulatory requirements.

The role reports into the Head of OEH and should keep the Head of OEH informed of all key ROG activities and escalations. The role holder should pro-actively Identify opportunities to improve all processes and pre-empt the impact of regulatory changes to ensure KPMG is adhering to required standards in its Risk Operations.
Management and adherence to the ROG budget.

Ownership of the ROG risk and controls matrix (RACM), process maps and SOP’s.
Leading and driving forward ROG projects and activities (e.g. periodic and ad-hoc roll-out, chasing, reporting and monitoring of specific requirements; setting up and improving procedures and processes for the ROG; responding to compliance findings etc.)
Leading the ROG team from a people perspective as Performance Leader which includes:

- Professional development and performance management of the ROG colleagues.
- Giving guidance and responding to queries escalated by the ROG teams.
- Determining training and development needs for the ROG team.
- Organising and leading training and team activities for the ROG.
- Leading and managing key HR processes like performance development and annual pay reviews.

The Person

Essential Skills and Experience:

- Demonstrable extensive experience of leading Risk Operations and establishing/managing effective risk processes (e.g. process improvement, technical skills)
- Passionate about and significant involvement in driving operational improvement and innovating processes to achieve better outcomes, more efficiently.
- Considerable experience of leading and having ultimate accountability for a large and multi-locational department (both multiple locations in the UK and an offshore team) of colleagues who are relatively junior.
- A strong leadership track record including the management of teams in a virtual environment.
- Strong influencing and complex stakeholder management skills across all levels of KPMG and a dedication to excellent customer service delivery.
- Must be able to deal with sensitivities relating to risk and the political nature of the role.
- Ability to quickly understand the KPMG and KBS strategy and governance in order to operate effectively.
- Prior experience in a client-facing or Quality and Risk capacity with a professional services firm is a must.
- A motivated team leader with a "can-do" and solutions focused attitude with strong coaching and mentoring skills.
- Strong communication skills – able to question effectively, listen and apply judgement.
- Strong project management skills to enable identification of required tasks and deadlines and planning and prioritisation of these tasks in an appropriate manner.
- Client-focused approach with a passion for delivering excellence, capable of empathising with others and understanding the issues they face.
- Excellent written and oral communication skills, ability to communicate with people at all levels and build relationships.
- Strong knowledge of Microsoft Office applications.
- Knowledge of various Risk & Legal and related research tools and systems is an advantage.
- Recognises the importance of continuous self and team development and actively strives to achieve this.
- Helps others to understand how their work contributes to the overall success of an engagement and the wider firm
- Fosters a sense of self belief and confidence in others
- Seeks to understand others’ motivations
- Supports others to make brave decisions and adhere to KPMG values and behaviours.

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