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HR Contact Team Advisor (12 MONTHS)

Date: Sep 15, 2021

Location: Watford, United Kingdom

Company: KPMG UK

Function Information

The People Function plays a pivotal role in supporting the overall business strategy. In order to do this we are continually reviewing the way we recruit, develop and reward the people that work for KPMG to make sure that we attract and retain the very best and most diverse talent in the market place and enable them to achieve extraordinary things for our clients. At the heart of our people strategy lies a simple but powerful statement – “our people are extraordinary”

Department Information

The People Operations teams provide administrative and advisory support to our UK Business and through our ‘service pledge’ underpin our overall People Strategy and Vision. The operation consists of a HR Shared Services team, a HR Technology team and a HR Transformation team. Customer centric, we are consistently looking for ways to exceed expectations of our people across the business with the service we deliver

The Role

As a HR Assistant you will be required to work as part of a team in the People Operations Excellence Hub.

The People Operations Excellence Hub is made of several teams including:

Client Screening
Security Clearance
Right to Work
Experienced Hire Onboarding
Student Onboarding
HR Contact
Employee LifeCycle
Interview Arranging

These teams are responsible for the whole employee lifecycle including: arranging interviews, screening, immigration, onboarding and all contractual changes.

The role will entail liaising across the business with key stakeholders and external clients where required. You will be perceived as proactive, credible and accountable.

You will have responsibility for managing your own cases, providing advice on KPMG policies and procedures, as well as data entry and administrative tasks.

As a member of KPMG, you are expected to demonstrate the Firm’s values at all times.

Role and Responsibilities

The role has the following key responsibilities:

You will be expected to be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader
Ensuring all records and documentation are accurately recorded and compliant with KPMG requirements, including Right to Work (RTW) checks
Ensuring all records, systems and documentation are accurately updated and compliant with KPMG requirements
Take a commercial, considered stance to risk assessment linking in with the relevant teams and escalating issues as appropriate to the Team Leader before escalation to the relevant Centre of Excellence
Demonstrate strong customer service skills understanding the needs of our clients and our role within People Operations
Work as part of a team and the business to ensure a smooth and seamless service is given to colleagues
Proactively develop strong and enduring relationships with key stakeholders, including business contacts, Centres of Excellence and external parties

Experience, Qualification and Skills

The successful candidate is likely to have/be able to demonstrate:

Proven experience working in a HR shared services or customer services environment;
An ability to build relationships and communicate with people at all levels;
High levels of resilience, with experience of working in a highly pressurised client centric environment;
Excellent attention to detail;
Excellent communicator – written and verbal;
The ability to influence and confidently negotiate at all levels;
Good organisational, literacy and numeracy skills;
The ability to prioritise workload in a high pressure, autonomous environment; and
Good proficiency with IT Office, including: Microsoft Excel, PowerPoint, Word, etc. as well as SAP HR, Success Factors or equivalent HR system.

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