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Data Centre Services Manager

Date: Apr 3, 2019

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID141882BR
Job TitleData Centre Services Manager
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineITS
Service Line InformationOver 1,000 people make up KPMG Business Services and they all play a key part in the firm's success. Whether they're in finance, procurement, HR, facilities, marketing or IT, they provide crucial support to the people who work in our UK offices. Flexibility and adaptability. These are just a couple of the things KPMG looks for in its IT Services team. We're a function of KPMG Europe LLP and, as such, we're a group that constantly needs to deliver a highly-flexible, customer-focused service in response to the changing needs of the business.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionTitle: Data Centre Services Manager
Location: Based in Watford with travel to Data Centres (West London / Heathrow)
Detail: Permanent, Full Time with on call rota for out of hours.

The Data Centre Services Manager is responsible for the development and delivery of KPMG’s UK Data Centre service.
The role will be required to work across the IT organisation to translate business requirements for IT services into technical deliverables within KPMG’s Data Centre facilities. The role will require a thorough understanding of industry trends and opportunities and will be expected to apply these to the development of the Data Centre strategy for the UK firm.
The DCSM is expected to ensure appropriate processes are applied to the Data Centre facilities and will be accountable for the day to day quality of the physical environments.
There will be a focus on managing relationships across the technical and project teams within the department, to ensure our Data Centre capability (capacity, design and environment) is considered in product selection and IT strategy
The role encapsulates both the physical structure of the facilities as well as the IT hardware that resides within and requires an expert with knowledge of operating system, server, storage and networking technologies. “Ownership” of the physical server UK estate is a primary responsibility of the position and will be directly involved in coordinating any installs, moves, changes and break/fix of physical assets.
The role is responsible for managing IT Services’ relationship with external co-location facility providers.
The role also interacts with KPMG’s internal workplace engineering team for the management of regional IT rooms across the UK.
This role is responsible for the management of the Data Centre Engineering team (5) and inputs into ITS Service Operations functions, in particular Capacity Management and IT Service Continuity Management.
Some travel is required in this role, mainly in the South East.

Key Accountabilities:

They are accountable for ensuring the service provided through the team is in line with business expectations and delivers sustainable performance and availability.

- Develop and maintain the strategy for the Data Centre provision for KPMG and its continual improvement
- Manage the relationship, service and contract with the 3rd party Data Centre provider to KPMG and hardware providers.
- Manage relationships with Facilities to ensure the effective maintenance of the Data Centre and all regional IT Rooms.
- Manage the Data Centre power and space budgets, providing clear forecasts of requirement against capacity (working alongside the Capacity Management function)
- Work closely with other IT Services teams to understand and influence decisions dependent on Data Centre services
- Maintain the day to day operational state of the Data Centres, regional IT rooms and UAT environments (daily reports and escalation of issues as deemed necessary) and operational state of the server hardware platforms across the UK estate
- Accountability for, on behalf of ITS, ensuring adherence to processes, access to all Data Centres (including Risk Assessments and Method Statements).
- Performance management of team
- Provide cover between the hours of 08:00 and 18:00 Monday to Friday shift rota pattern
- To work closely and provide support for the Infrastructure Operations Manage
- Essential Criteria
- Experience of service operations management with particular focus on development and implementation of ITIL processes
- Ability to report at senior level across multiple processes, focusing on the key operational data
- Experience of capacity and availability management and reporting
- Proven experience in successfully managing small teams (c. 3-5) in a technical environment
- Experience of establishing full change and release processes and management across a large and complex IT enterprise
- Relevant Data Centre industry qualification – e.g. CNET or Uptime Institute
- Experience of operating Data Centres on a day to day basis
- Coordinating hardware Installs, Moves and Changes within a Data Centre environment.
- Experience of leading BCP\\DR processes with the ability to ensure processes are relevant to critical business requirements in the event of an emergency
- Ability to develop and leverage relationships with internal and external stakeholders
- Ability to work under pressure dealing with a high volume of change
- Experience of budgeting and forecasting
- Managing milestones, quality standards
- Managing partner/suppliers/clients
- Decision maker, able to act on own initiative but also able ask for guidance when appropriate
- Experienced in planning, facilitating, and managing change.
- Experience of working in a matrixed, dual reporting organisation where not all resources are directly owned by you
- Previous IT operational management experience is key, preferably within a large enterprise
- Experienced in a wide base of technologies especially knowledge of server hardware platforms
- Evident English communications skills, written and verbal, used across a wide range of internal and external senior stakeholders

Desirable Criteria

- Experience of managing a complex IT operation which is a combination of internal resources and 3rd party managed services
- Ability to identify opportunities for operational efficiency and implement agreed solutions
- Innovation / thought leadership / industry knowledge
- Resilience, with high focus on achieving goals
- High energy, flourishes in fast pace, dynamic environments
- Customer Centricity
- Ability to Develop and explain complex operational management information
- Appetite to lead a team in a unpredictable, high decision volume, evolving environment
- organisational skills
- Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures, as appropriate

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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