Share this Job

Coupa System Administrator

Date: Jan 9, 2019

Location: Watford, United Kingdom

Company: KPMG UK

AutoReq ID140329BR
Job TitleCoupa System Administrator
CountryUnited Kingdom
FunctionKPMG Business Services
Service LineITS
Service Line InformationOver 1,000 people make up KPMG Business Services and they all play a key part in the firm's success. Whether they're in finance, procurement, HR, facilities, marketing or IT, they provide crucial support to the people who work in our UK offices. Flexibility and adaptability. These are just a couple of the things KPMG looks for in its IT Services team. We're a function of KPMG Europe LLP and, as such, we're a group that constantly needs to deliver a highly-flexible, customer-focused service in response to the changing needs of the business.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
This role is a 7 month secondment / fixed term contract opportunity based in our Watford office.

High Level Responsibilities

- Responsible for day to day ongoing care and maintenance of the Coupa Platform.
- Responsible for gaining a full understanding of the Coupa Platform functionality and capabilities in order to become the Coupa Platform subject matter expert.
- Responsible for reviewing new Coupa releases, understanding the new Coupa capabilities and working to determine how the new Coupa release can further extend our Coupa investment.
- Responsible for understanding our business processes such that those processes can be reviewed within the context of each new Coupa Platform release to determine if efficiencies may be gained by using the new features and capabilities.
- Responsible for working with the Coupa Help Desk and other areas to troubleshoot and/or answer Coupa Platform questions as a Level Two support resource
- Be responsible for key P2P program metrics around adoption, service levels, program ROI etc.
- Managing & coordinating between various stakeholders such as Procurement, Business users, Coupa technical team, Finance etc.
- Monitoring & supervision of P2P operations scope of activities being performed on Coupa, on an ongoing basis
- Monitoring & supervision of Tier 2 Coupa technical team scope of activities, on an ongoing basis
- Providing business user support as the SME for P2P
- User Provisioning
- Working with the project team on Coupa Implementation activities.
- Advise users on best practice processes in Coupa based on knowledge of business process and Coupa functionality/ capability
- Monitoring and responding to queries through the team mailbox
- Manage Supplier Enablement/ Onboard Testing
- Support Procurement and business stakeholders on the management and maintenance of purchasing content (catalogues, web-forms, punch-outs)


- Review each new release of Coupa, determining whether any new functionality will assist / improve current business processes. There are 3 releases a year.
- Co-ordinate upgrading of Customer environments by Coupa, to ensure minimal impact on current production instance/daily business.
- Demonstrate any new functionality to Business Process Owners, high-lighting any process improvements and gains, along with recommendations for business use. Gain approval from Business Process Owners for implementation of ‘new’ functionality.
- Assess impact of changes of system functionality and test against current Business requirements, identifying any risks/gains.
- Test & implement new functionality contained within the new releases of the Coupa application, provide documentation to the Business Users, to assist with training on new functionality. Ensure that Customer functional requirements are met and Coupa product meets Customer’s Compliance to regulatory standards (internal guidelines, electronic billing procedures and VAT, etc.).
- Update and maintain Solution Design documentation, so as to keep it up to date with all new functional updates.


- Primary contact with Coupa Support. Cultivate and develop business relationship with Coupa Support.
- Report on major incidents to Business Process Owners and impact to business. Liaise with Coupa to ensure timely response to major incidents.
- Record, test and track defects in Application, liaising with Coupa Support to ensure timely resolution to business critical functionality.
- Produce and maintain Test Plans for User Acceptance Testing for new functionality and defect resolution; Regression Testing and testing of fixes to defects in Releases; Integration Testing of interfaces between Coupa and Backend. Ensuring existing integrations are fit for purpose and there are no issues with integrations.
- Identify and escalate issues.
- Produce and maintain test scripts for the Test Plan.
- Own Coupa technical ticket monitoring and resolution. Provide additional technical support to the Customer Admin Team.
- Take ownership of Customer’s Coupa change control process, reviewing all requests for changes to system set up and business process and making recommendations to Change control board, ensuring all documentation, review, testing and sign off is complete before changes and updating Solution Design Documentation.


- Maintain all configuration and solution design documentation, incorporating all impacts from Change Request and new functionality implemented through Release Upgrades. Support the maintenance and development of new training materials, by demonstrating new functionality and supplying Screen Shots (and video where necessary).


- Provide support and assist new Supplier set up in Coupa for cXML ordering & Invoicing, during testing of cxml order/invoicing and Punchout site set up and testing.
- Managing supplier issues within the Coupa Supplier Network, liaising with Coupa and suppliers to resolve any connectivity and technical issues.


- Development and Support of Coupa integrations between Customer systems, including Bulk File Upload Spreadsheets into Coupa.
- Maintain and update Functional and technical design documentation around the interfaces. Maintain integrity of integrations through the release and revision process (DEV, TEST, MTP, RELEASE)


- Ownership of the integrity of Coupa master data.
- Support the AP and procurement teams to make best use of functionality, for example new invoice handling functionality. Make recommendations.


- In Depth knowledge of Coupa P2P solution.
- Experience of Implementation of P2P systems and knowledge of Implementation Life-cycle. Experience in:
o Release Management,
o Defect Testing, Tracking and Management, Test Planning & Management,
o Supplier enablement/on-boarding.
- End User Training Experience.
- Excellent people skills with the ability to form relationships and influence decisions in a professional and efficient manner
- Ability to Identify and anticipate requirements associated with the Frim’s business model Ability to influence without direct authority


- Experience preferably related to an e-procurement platform (i.e. Coupa, Oracle, SAP, Ariba, etc.)
- Must have basic understanding of Procurement and Finance
- Good communication and analytical skills
- Personable and able to build relationships with key stakeholders
- Proactive nature and a can do attitude are critical
- Proficiency in MS Office (Word/Excel/Powerpoint/Access)

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

Job Segment: System Administrator, Database, Law, Oracle, ERP, Technology, Legal