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Central Capacity Planning & Optimisation Lead

Date: Nov 19, 2021

Location: Watford, United Kingdom

Company: KPMG UK

Central Capacity Planning & Optimisation Lead

Capability: KBS
Team: Direct Supply Chain – COE
Grade: B
Reporting Line: Head of DSC CoE
Location: UK
Contract type: Permanent



Role Summary

This is a newly created role that will work as part of a Centre of Expertise (CoE) for the Direct Supply Chain (DSC). The DSC has been established as a function within KBS and brings a holistic management of Supply – across Resourcing, Contingent Labour, and offshore resources. This is a critical role that will enhance the firm’s ability to forecast demand and make commercially considered resource allocations.

This is an opportunity to be an integral member of the DSC, responsible for establishing the processes and mechanisms (inc. tools) to provide capacity planning & resource optimisation across the business. The successful candidate will work collaboratively with both the wider Direct Supply Chain team, as well as directly with the business (i.e., with our client-facing capabilities Audit, Consulting, Deal Advisory, and Tax & Legal) to ensure a standardised and firm-wide approach to capacity planning and optimisation.

In addition to capacity planning & optimisation, the Capacity Planning and Optimisation Lead is responsible for defining – in consultation with DSC Leads and Capability Groups – the Management Information (MI) and Operational Reports that support the effective matching of supply to forecast demand.

Key Responsibilities & Accountabilities
- Plan, mobilise, and deliver the central capacity planning and optimisation processes – both strategic (2-3 years view) and operational (12-18 months view)
- As a SME, work closely with the Empowered programme team to define the capacity planning and optimisation processes and required outputs, utilising technology to standardise process and create efficiency
- Utilise dashboards and analytics to create a data driven capacity planning environment
- Deliver holistic data points and insight to the DSC Leads for each Capability group that
- enables demand forecasts to be matched with future supply, across all sources of the workforce (onshore, offshore, KPMG Global Services (KGS), outsourced, subcontractor, etc).
- Responsible for identifying opportunities to streamline process and procedures across demand planning, capacity planning and resource optimisation
- Work closely with the DSC Leads in each Capability Group to:
- Execute and implement a standardised process for comparison and measurement of current staffing/contracting methodologies across the UK firm
- Provide analysis and recommendations to improve staffing levels
- Support the establishment of a robust control environment and areas for further improvement across the demand drivers
- Continuously validate business demand drivers into the capacity planning methodologies and processes that will allow for the identification of future needs
- Work closely with the Talent and Talent Acquisition teams to ensure that the capacity planning & optimisation processes are integrated with the workforce planning processes as
- relevant to the People function (e.g., promotions, internal mobility, etc)
- Ensure annual plans are aligned to firm-wide strategic initiatives to optimise our service delivery model (e.g., Hybrid Working)
- Collaborate with and own hand-offs to other parts of the business to ensure plans are completed accurately and timely, e.g., management of budget/AOP (with Finance), management of current HC (with HR/HOPOs), to monitor HC forecast against (a) budget and (b) supply
- System owner for tool(s) used to model/define capacity planning needs, ensuring consistent and sustainable processes and technologies are used across capabilities
- Accountable for ensuring that all the MI and Operational Reports being used across the Supply Chain teams are standardised and industrialised to meet the needs of various stakeholders and operational teams
- Establish the most efficient and cost-effective way to produce the DSC Management Information (MI) and Operational Reporting requirements working closely with the Connected Insight and MI COE teams. This includes maximising the use of offshore capabilities
- Lead and direct a team of 5.0 FTEs at KGS, prioritising work and ensuring timely delivery of reporting requirements
Key Skills
- Strong experience in capacity planning processes in a Professional Services organisation
- Strong understanding of the UK firm capabilities, including KGS
- Ability to maintain a macro- and consolidated- view on capacity planning, and provide analysis across business areas and challenges
- Strong analytical mindset and proven ability in financial/analytical reasoning, including being able to challenge performance/financial data with related stakeholders and understand the underlying business rationale
- Good understanding of technology solutions and ability to spot automation opportunities
- Strong interpersonal skills and ability to develop relationships, collaborate with and influence people from all levels and areas in the organisation
- Ability to articulate complex issues concisely
- Strong written and verbal communication skills, ensuring that complex information is articulated in a meaningful way to wide and varied audiences
- Strong planning and organisation skills with proven ability to meet deadlines
- Strong MS Office Skills (Excel, PowerPoint, Word)
- Assertive style, with the ability to work with others and collaborate across the business to ensure delivery within the required timelines
- Resilient and capable of working and problem solving in a challenging, often ambiguous, and continuously changing/agile environment
- Solutions- and outcome-focused approach with a growth-mindset
- Ability to flex styles and maintain flexibility, resilience, and tenacity


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