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Benefits Assistant Manager

Date: Sep 11, 2021

Location: Watford, United Kingdom

Company: KPMG UK

Benefits Assistant Manager - Job Specification

The Role

As a Benefits Assistant Manager you will support on the development, implementation and communication of benefits and wellbeing services throughout the UK firm. This role is part of the Benefits team. This is a busy and progressive team based in Watford with flexibility to work from home and travel to London and possibly other KPMG offices when required. The team is part of a wider Reward team.
The responsibilities of the role
The purpose of this role is to work as part of a small Centre of Expertise to support the development, implementation and communication of, a portfolio of core, flexible and voluntary benefits and wellbeing services that are aligned to the firm’s total reward offering. The role-holder will provide project and supplier management support in relation to employee benefits and wellbeing services, making sure all services meet strategic objectives. The role entails working closely on internal communication, designing the launch and operational delivery of new or revised benefits.
Specific tasks will include:
• Supporting with the development, implementation and delivery of a range of core, flexible, and voluntary benefits, and provision of our wellbeing services including provider liaison, agreeing contractual terms, set & monitor service levels, build relationship and manage costs for the business
• Managing the day to day relationship with external benefits and wellbeing suppliers, to ensure service excellence and continued improvements
• Responsibility for market tenders working with numerous multi-disciplinary stakeholders
• Working with SMEs to ensure our benefits comply with relevant tax and legal regulations, both in relation to core benefits and those under a flexible benefits package; liaising with Tax & People Services department to ensure that the scheme remains compliant with HMRC legislation
• Assisting with the development of proposals for changes to our benefits approach in support of our business strategy
• Working with our communications team to design and deliver engaging employee communications
• Lead on the IT Risk and Security reviews and implementation for third party supplier contracts
• Managing the content of the RewardGateway/Benefits & Wellbeing portal pages to ensure information is always current
• Training the HR and Recruitment teams on benefits offerings through bespoke workshops, presentations etc.
• Assist with benefits queries providing subject matter expertise to business partners and operational hubs
• Overseeing the invoicing process and ensuring payments to suppliers are up to date
• Covering for other team members in periods of absence, including answering queries, understanding the services available and signposting to further information
• Inputting to wider team tasks

The Individual
• Experience of working within employee benefits and/or HR is required
• Experience of working with external suppliers and managing supplier relationships is preferable
• Able to consistently produce work to a high standard, adding value and with little supervision required
• Adaptable to change and able to/willing to learn new skills and develop expertise
• Enjoys and is able to deliver under pressure, to tight deadlines and limited resources
• Ability to take on major stretch assignments and complex tasks
• Strong project management skills - ability to collaborate with and manage numerous stakeholders to ensure projects are delivered on time
• Capable of forming effective working relationships with HR colleagues and other internal colleagues, such as Procurement, Internal Communications, Employment Law Advisory Team and Risk & Compliance
• Strong communication skills, capable of delivering a comprehensive communication plans both written and verbal; ability to articulate complex arguments credibly to senior stakeholders and to provide clear recommendations for consideration
• Ability to plan and prioritise own workload within a busy team and successfully achieve project-related tasks with relatively little supervision
• Has IT literacy skills including reporting, Microsoft Word, Outlook and PowerPoint
• Has numeracy, literacy and analytical ability- to be able to understand and interpret data, solve complex problems and good attention to detail
• Interest in employee benefits and wellbeing and an understanding of the importance to both the business and employees
• Has a proactive approach and self-motivation, works independently
• Confident presenter- experience of presenting both internally and externally to wide audiences would be preferred
• Ability to use initiative, managing emotional and sensitive employee situations such as critical incidents, and be able to deliver difficult messages

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