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ASK Team Administrator - 6 Month FTC Birmingham

Date: Apr 13, 2021

Location: Birmingham, United Kingdom

Company: KPMG UK

The Role

• Team Members are to manage their workload efficiently and effectively using the ASK workflow tool in accordance with the ASK Service Catalogue
• Communicate effectively with clients to ensure expectation and service delivery perimeters
• Make bookings on behalf of clients such as courier, hot desks, car parking, etc.
• Organise business travel and accommodation
• Support clients with travel visa applications
• Prepare KPMG branded Word, PowerPoint and Excel documents, including letters, meeting notes, reports, presentations and talk books
• Provide an accurate and prompt audio and copy typing service
• Book meeting rooms, client catering, and equipment
• Create and submit commitment authorisations finance forms on behalf of clients
• Enter and maintain client information on internal databases eg. CRM
• Organise the printing and binding of large printing requests documents via Document Production Centre
• Assist with event management tasks such as researching venues and working with KPMG’s events/venue finding team
• Assist with rolling forward accounts and account amendments
• Request Paperchase retrieval files from archives
• Provide Filesite support, including uploading documents and providing access to folders
• Complete ad hoc research and collate information on request
• Order business cards
• Develop an understanding of KPMG’s processes and procedures

The Person

• Good knowledge of administration support service
• Organised and able to prioritise tasks in accordance with deadlines
• Excellent communicator with the personal skills to build strong and lasting internal and client relationships
• Flexible and able to easily adapt to change
• Confident negotiation skills, with the ability to set clear and realistic customer expectations
• A good understand of what good looks like and experience of customer service
• Experience of working in a team environment
• Knowledge of and intermediate skills in Microsoft Word, PowerPoint, Excel and Outlook
• Preferred qualifications of 5 GCSEs/’O’ Levels or equivalent at grades A*-C including English and Maths


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