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Creative Traffic Manager

Date: Jul 13, 2021

Location: Manchester, United Kingdom

Company: KPMG UK

Location: Manchester, Bristol, Leeds, Birmingham

The team
CREATE are KPMG’s creative agency – a fully integrated design service. Recognised globally for amazing storytelling that clearly communicates our customer’s message. We add commercial value and clarity in a space where everyone is fighting for attention – producing engaging work with intelligent ideas.

At CREATE we believe innovation happens when input comes from all disciplines – we encourage collaboration through our open structure. This ethos leads us to embrace a more collaborative way of working both internally and with our stakeholders – we co-create with our customers to gain and utilise insight to deliver work that hits the mark.
From large scale campaigns through to more niche products, we have a full range of capabilities to support a diverse range of requirements form the firm.

The role
The RTL Account Lead is responsible for account and project management of the firm's high value and strategic pursuits (RTL) - building strong relationships with senior stakeholder in the wider pursuit community and advising/guiding them through the creative pursuit process.

They are accountable for the delivery of a high-quality design service for the firms’ highest priority projects - providing creative guidance, support and mentoring to a diverse team of creatives through the pursuit process. Developing and implementing the team's overall pursuit process and driving efficiency through smarter working.
The RTL Account Lead is also responsible for advising firm-wide customers and senior stakeholders on the most suitable solution to a diverse range of complex creative requirements - and how to best deliver them within budget. Frequently having to tackle a range of conflicting requests from customers.

Responsibilities
 Accountable for the team's delivery of all RTL projects - ensuring quality, timeliness, and customer satisfaction.
 Works with key stakeholders to identify pursuit requirements and embeds that in the team's process.
 Supporting the head of Sales Enablement in delivering the firm’s high value pursuits - including print, digital, motion
 Coaching and developing team members in CREATE's pursuit process to enhance overall skills.
 Plan and executes pursuit projects that are on strategy, on time and on budget
 Working with management to ensure that team changes are seamlessly implemented and supported.
 Ensure people issues are dealt with in a fair and lawful manner and reported to Management.
 Understand debrief / feedback sessions and be able to act upon this to improve the team.
 Working with management to ensure that team changes are seamlessly implemented and supported.
 Resolve complaints/issues and escalates where appropriate to the Head of Sales Enablement.
 Assists with quality checking and assurance processes, as required.

The person
The RTL Account Lead works closely with our clients to understand requirements and execute a compelling and impactful project that helps KPMG stand out in the marketplace. They are required to deliver an effective, efficient and high-quality creative service – taking accountability of quality and timeliness of deliverables.
They have strong technical and creative abilities, an eye for detail and excellent design knowledge which helps them generate new ideas to elevate their creative output. They are dedicated to creating all forms of design, requiring a high degree of skill in creative thinking and visualisation.

Experience
 Proven track record taking ownership of high priority pursuit projects – guiding team members and customers throughout.
 Creative and innovative with a strong grasp on existing and emerging digital technologies.
Competencies
 Routinely demonstrates drive and resilience, working flexibly in a pressurised and deadline-driven environment.
 A team player who takes ownership of their work and shares the responsibility of meeting the team’s service delivery goals.
 Focuses on delivering quality service and demonstrates attention to detail.
 Maintain awareness of latest techniques, software packages, equipment, best practices and developments within the design community.
 Ability to think at a high-level about design strategy and brand.
 Customer service focused, and able to liaise and influence staff at all levels
 Professional, confident and enthusiastic team player with a flexible can-do attitude.
 Work effectively in a team environment, including co-working on projects, co-developing ideas, giving and receiving constructive feedback.
 Excellent communication and organisational skills with the ability to prioritise an often-conflicting workload.
 Excellent work ethic and the ability to thrive in a time-sensitive environment. Flexible and adaptable to fluctuating workflow levels.
 Adapt to a constantly changing and growing business environment.
 Remains calm under pressure.

Skills
 Outstanding project/time management and problem-solving skills.
 Advanced technical skills in Adobe Create Suite (InDesign/Illustrator/Photoshop) and Microsoft Office packages.
 Awareness of current trends and innovation in Design.
 Exceptional accuracy and attention to detail.
 May be required to undergo training in other disciplines to assist when necessary.

Qualifications
 Formal qualification in Design, Arts, Visualisation and/or related discipline, or equivalent work experience.
 Able to supply an up-to-date portfolio of own work.


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