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Technical Engineer - London

Date: Nov 29, 2018

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID139126BR
Job TitleTechnical Engineer - London
CountryUnited Kingdom
LocationLondon
FunctionKPMG Business Services
Service LineITS
Service Line InformationOver 1,000 people make up KPMG Business Services and they all play a key part in the firm's success. Whether they're in finance, procurement, HR, facilities, marketing or IT, they provide crucial support to the people who work in our UK offices. Flexibility and adaptability. These are just a couple of the things KPMG looks for in its IT Services team. We're a function of KPMG Europe LLP and, as such, we're a group that constantly needs to deliver a highly-flexible, customer-focused service in response to the changing needs of the business.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionRole Synopsis:

KPMG has a 60 strong local support team whose key responsibility is to provide desktop support (laptops and mobiles) to all UK colleagues. A key focus of the team is to always provide service excellence to our customers and for our colleagues to receive a service which allows them to make the best use of Information Technology. Situated geographically across the UK the team are the “face” of IT Services to the internal customer and provide support to all areas of the business.
Reporting into the Local Support team leader, this role is responsible for providing expert technical knowledge and the highest level of customer focused desk side support and hardware break fix solutions.
The team provide desktop IT support covering 8am - 6pm Monday to Friday, (early / late shift) 35hpw.

Key Accountabilities:

- Provide customer focused desk side support and delivery hardware break fix solutions, by diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s.
- Perform the team controlling/administration as appropriate.
- Travel to KPMG satellite offices when required to delivery desk side service.
- To provide local assistance to all ITS Resolver Groups in the delivery of IT solutions.
- To be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
- Act as IT liaison and become involved in the implementation of best practice across business areas, by providing informal training and advice on the effective use of the firm’s hardware and software. Help colleagues within Operations by sharing information, knowledge and experience.
- Be willing to act as buddy to any new joiners or secondees into the team and deliver coaching sessions to colleagues within the team.
- Complete Local Support duties (eg issue of IT consumables, asset and warranty management) following agreed processes in a timely fashion ensuring data provided is complete and accurate.
- Apply appropriate resources, to the resolution of non-supported issues, on best-endeavours basis, seeking assistance from Senior Engineers and Team Leaders when necessary.
- The position holder must be capable of working within the procedures and guidelines laid down within the Quality Management system (QMS).
- Follow all Security and Risk protocols that are set out in QMS3591 and QMS3592 or are instructed by IT security/Risk management.

Desirable Criteria :

- Guidance and advice from Team Leader and when appropriate Local Support Manager and others across IT Services as required, jobholder will be expected to work with limited supervision.
- The ability to communicate with all levels of staff, management and up to Partner level. The main contacts will be within the Business and liaison with other UK IT colleagues.
- Someone who enjoys helping others.
- A good communicator and mediator.
- Strong problem solving skills.
- Resilient, confident and tenacious.
- Solid responsible attitude and able to show discretion where necessary.
- Good interpersonal skills
- Hardware accredited for desktop & laptop for the current hardware supplier (Lenovo) for the firm.
- Have a flexible approach to working hours.
- Be prepared to travel to other sites/regions if required

Qualifications and Previous Experience:

- Minimum - O’Levels or GCSE equivalent. Good overall knowledge of IT.
- Will have worked within a Customer Services environment and been involved in relationship management.
- Good all round knowledge of IT and its use within a business environment
- Evidence is required of experience with First line, Desk side support or technical engineering

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.



Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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