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ServiceNow Senior Solution Architect - Senior Manager(Internal Facing)

Date: Nov 12, 2020

Location: London, United Kingdom

Company: KPMG UK

The Role

As a Senior ServiceNow Solution Architect you will be responsible for leading scoping, design, development and implementation activities across multiple projects on the KPMG UK ServiceNow roadmap to deliver world class ServiceNow based solutions. You must analyse new requirements and their correct technical implementation solutions using industry best practices. You will work closely with internal stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to. Your short to medium term focus will be ServiceNow implementation projects within KPMG UK, after which your focus will turn to client delivery.

Key aspects of the role are:
• Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Provide senior technical leadership and mentoring to junior architects and offshore development teams.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Provide architectural oversight of the design and delivery of technical integrations between ServiceNow, KPMG IT and business services.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Ability to establish deep and lasting relationships with stakeholders and team members.
• Build constructive, working relationships with KPMG’s global network of ServiceNow resources.
• Contribute to the development of KPMG’s ServiceNow based product roadmap.
• Ensure the project delivery team complies with KPMG solution architecture standards and frameworks.
• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.

The Person

Preferred experience:
• Proven experience in consulting / professional services and technical delivery
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect
• Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 3 product suites
• Certified in ITIL Foundation (v3 or v4)
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience with delivering solutions in complex client environments
• Understanding of common business analysis techniques and approaches
• Experience of agile and traditional software and project methodologies
• Ability to author clear and comprehensive documentation
• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opport


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