Share this Job

ServiceNow Project Manager

Date: Sep 3, 2021

Location: London, United Kingdom

Company: KPMG UK

JOB TITLE: ServiceNow Project Manager
GRADE: C Grade/Manager
LOCATION: London/ Manchester

THE TEAM
Enterprise Wide Technology services the broader Firm through delivery of core technology and managed services capabilities, collaboration and innovation development services and building our Alliances network. We will strive to ensure that our technology assets are fit for purpose, now & in future and will build out and refine the firm’s 3-year Technology Roadmaps and will support delivery of the large Transformation programmes across KPMG. We will own the strategic implementation of Core Infrastructure Products and will focus on modernising our current Infrastructure estate.

Digital Transformation PPM Centre of Excellence
Digital Transformation PPM team will Deliver on the Digital Transformation ambitions for our business and the Wider Firm. A community of practice that shares knowledge and drives excellence through a strong community of Project Managers who are experts in delivery of Technology projects and programmes. The team will act as a Centre of Excellence and will set the benchmark for complying with the standards for delivery – adopting agile methodologies, modern tooling and championing the firm’s governance. We will also be responsible for Portfolio management of our tier 1, 2 and 3 projects. We provide transparency and rigour to the projects we deliver. Our team achieves this by working with our clients to shape ideas into concrete products that fit their strategy. As well as setting standards for the way those products are delivered. The team will work in Partnership with our Strategy & Architecture colleagues to ensure Technical Solution concepts defined translate into requirements and high-quality project deliverables to maximise value for our clients.

THE ROLE
As a ServiceNow Project Manager you will lead and manage the end to end delivery of ServiceNow based solutions and initiatives that form a part of the KPMG UK ServiceNow roadmap. You will work as part of a central project management function within Digital Transformation PPM with the support of a team of solution architects, business analysts, developers and testers. You will manage individual projects to time, quality and budget, using your ServiceNow expertise and your project management experience to drive a successful outcome.

The role involves working across Enterprise Wide Technology, with our Connected Technology Consulting colleagues and the wider KPMG client facing community to drive:
• Delivery excellence; agility in our delivery approach to ensure the business can remain highly responsive to market demand and can bring services to market quickly and safely; a culture to re-enforce Solutions & Digital as a technology enabler for our clients
• Define, manage and deliver technology delivery projects based on the ServiceNow platform
• Manage and estimate multiple projects from inception to closure
• Manage project deliveries to time, budget and quality
• Manage project risks and issues
• Deliver robust and business relevant project reporting
• Lead the technical and design leads throughout a project
• Confirm project / programme scope along with accompanying resource and financial models
• Operate as a trusted advisor to project stakeholders, up to and including the KPMG UK CIO
• Forecasting of resource utilisation, time, costs, and other commitments required
• Contribute to the development and implementation of product roadmaps


THE PERSON

Preferred experience:
• 5+ years of experience of delivering projects delivering solutions based on the ServiceNow platform in complex and regulated environments
• The successful person will be able to take responsibility for the seamless delivery of projects, managing others and influencing key stakeholders
• A track record of delivering technology projects on time and on budget
• Ability to prioritise work, and address conflict
• Have an industry recognised project management qualification, ideally Prince 2, APM Practitioner or Certified Scrum Master
• A practical knowledge of ITIL and its application
• Educated to degree level in a business or technology related subject or equivalent experience in a business or IT environment
• A strong problem solver with a pragmatic and tenacious attitude to seek out resolutions
• Strives for continuous process improvement
• Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, and system design
• A track record of delivering complex technology projects on time and on budget for large global organisations within different industries
• 3+ years of experience working with Agile SDLC methodologies
• ServiceNow certified system administrator
• ServiceNow certified implementation specialist (in at least 1 product suite), ideally with experience of ITBM, IRM/GRC, CSM, HRSD and integration implementation
• Experience of managing external vendors as key stakeholders in overall project delivery
• Experience of project management and agile tools (ITBM, MS Project, JIRA, Confluence, SharePoint)


Job Segment: Project Manager, Consulting, Developer, Manager, Sharepoint, Technology, Management