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ServiceNow HR - Assistant Manager

Date: Nov 16, 2021

Location: London, United Kingdom

Company: KPMG UK

Job Title:
ServiceNow HR Assistant Manager

KPMG Overview:
KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description:
Technology is one of the KPMG’s priority investment areas – Connected Technology services the whole of the KPMG client side business portfolio through delivery of core technology and managed services capabilities, collaboration and innovation development services and building of our Alliances network. Our integrated capability teams design, build and operate flexible technology enabled solutions for clients to help them solve the most complex business problems and transform their operations.

The Team:
Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions that uses pre-designed back-office leading practices and KPMG’s six layer Target Operating Model. It enables clients to make better, faster decisions, resulting in a quicker implementation and a faster path to Return on Investment. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into a complete solution for an effective back-office.

The Powered Apps teams are communities of technology focussed professionals who work together to deliver KPMG Powered Enterprise though a standardised delivery model, which drives professional delivery to clients. The teams use their functional knowledge and experience (e.g. Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, ServiceNow HRSD, Coupa) to lead and deliver client programmes, support pre-sales activities and develop improvement and extensions to Powered Enterprise. KPMG are growing their S&D - Powered Apps team to meet an ever increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience.


The Role:
As our Powered HR practice continues to grow, we are looking for an Assistant Manager with experience in HR processes and configuring ServiceNow HRSD to join our team. You will be working closely with clients from both HR and systems backgrounds, gathering business requirements and translating them into a technical implementation. In addition to addressing HR needs by providing technical solutions of moderate complexity based on industry leading practice, you will be expected to:

• Develop lasting client relationships and actively build a professional network
• Have experience implementing at least one ServiceNow HRSD application (e.g. Lifecycle Events), so you can bring your own observations of what worked well (or not so well) to client engagements
• Play a leading role in client meetings, facilitating workshops and maximising their productivity based on the audience
• Lead an offshore team to design, configure and test build components or process areas to ensure successful deployment
• Combine knowledge of industry leading practice and understanding of available ServiceNow products and functionality to develop and deliver end to end solutions




The Person:
Our candidates should have strong commercial acumen, strong desire to learn and develop and be able to thrive in a fast-paced working environment.

• Proven experience successfully delivering ServiceNow HRSD services
• Strong functional understanding of ServiceNow HRSD product
• Experience in HR transformation projects
• Demonstrable knowledge of HR processes
• Excellent stakeholder management skills
• Experience with another HCM cloud product e.g. Oracle, Workday, SuccessFactors (desirable)
• Comfortable with agile and waterfall methods of working
• Strong documentation, reporting and presentation skills
• Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
• Experience in a functional and/or technical role in a business or systems delivery environment preferably in the HR sector
• Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.)
• Strong Microsoft Office skills particularly Excel and PowerPoint
• An awareness of key delivery methodologies, approaches and market trends in the industry
• Fast learner with an ability to get up-to-speed in a short space of time
• Experience of working effectively with client functional team representatives
• Self-starter attitude and ability to work well within ambiguity

Qualifications :
• Educated to degree level
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – Human Resources
• ServiceNow HR Enterprise Certification (desirable)
• Oracle Cloud/Workday Certification (desirable)

Training and Development is available to help progression, so if you have ServiceNow certifications but want to develop more, KPMG can offer help with that progression.


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