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ServiceNow Delivery Lead - Manager

Date: Sep 28, 2021

Location: London, United Kingdom

Company: KPMG UK

The Role

As a ServiceNow Delivery Lead you will lead and manage the end to end delivery of ServiceNow based solutions for our clients, supported by a team of solution architects, business analysts, developers and testers. You will manage individual projects to time, quality and budget, using your ServiceNow expertise and your project management experience to drive a successful outcome.

Key aspects of the role are:
• Define, manage and deliver complex technology delivery projects based on the ServiceNow platform.
• Confirm project / programme scope along with accompanying resource and financial models.
• Manage project deliveries to time, budget and quality
• Manage and oversee project risks, issues and client reporting.
• Operate as a trusted advisor to client stakeholders, up to and including CIO.
• Challenge yourself to maintain your knowledge around the market segment, whilst developing technical breadth and depth of knowledge across numerous other areas.
• Build deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice.
• Take a significant role in developing the capability of delivery teams, sharing knowledge and supporting the development of other team members.
• Support the ServiceNow presales opportunity lifecycle.
• Build constructive, working relationships with KPMG’s global network of ServiceNow experts.
• Contribute to the development and implementation of product roadmaps.
• Ensure the project delivery team complies with KPMG standards and frameworks.
• Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm to help drive our Connected Consulting agenda.

The Person

Preferred experience:
• A track record of delivering complex technology projects on time and on budget for large global organisations within different industries
• Project management experience implementing technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)
• Demonstrable experience working with Agile SDLC methodologies
• Demonstrable experience of managing multiple teams (onshore and offshore) of considerable size and breadth (15+ team members)
• Demonstrable experience of managing and successfully delivering multiple projects with budgets of £0.5-£1M in size
• Has an industry recognised project management qualification - Prince 2, APM Practitioner or Certified Scrum Master
• ITIL Foundation Certification (V3 or V4 preferred)
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist (in at least 1 product suite)
• Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations
• Experience of managing external vendors as key stakeholders in overall project delivery
• Experience of project management and agile tools (ITBM, MS Project, JIRA, Confluence, SharePoint)
• Strong leadership qualities and a passion for technology
• The ability to build deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice
• Exceptional organisational skills – able to work without supervision
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
• Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

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