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ServiceNow Business Analyst - Assistant Manager (Client Facing)

Date: Nov 12, 2020

Location: London, United Kingdom

Company: KPMG UK

The Role

The Business Analyst is a key member of the ServiceNow project delivery team and is responsible for defining and managing the business requirements for ServiceNow solutions for our clients. You will demonstrate deep understanding of the business / functional requirements and a foundational knowledge of ServiceNow to effectively convey the message from project stakeholders to solution architects and developers. The role will support both pre-sales and delivery, helping KPMG to design and implement solutions based on the ServiceNow platform.

Key aspects of the role are:
• Support the technical delivery of transformation projects based on the ServiceNow platform.
• Manage both onshore and offshore resources, and be responsible for the key elements of Design, Build, Test and Implementation activities.
• Fulfil SCRUM master role as part of an Agile delivery methodology.
• Ensuring traceability mapping of business requirements through the project lifecycle.
• Translating and simplifying requirements for technical developers through user stories.
• Drive the design and review of test cases, including the use of automated testing framework.
• Build role specific training material for the configured functionality.
• Provide technical input into the sales cycle including solutioning, estimating, creating and presenting client proposals. This will include opportunities in ITSM, ITOM, SecOps, GRC, HR, and CSM
• Provide guidance to junior programme resources and assist in growing and strengthening the practice capability.
• Help to develop KPMG's service offerings underpinned by the ServiceNow platform, working with cross functional teams both within the UK and globally.

The Person

Preferred experience:
• Consulting / professional services experience
• Business analysis experience in technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)
• Proven experience of working with Agile SDLC methodologies
• Business Analyst certification e.g. IIBA, BCS
• ITIL Foundation certification (V3 or V4 preferred)
• ServiceNow Certified System Administrator
• SCRUM Master certification
• Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations
• IT Operating Model design experience
• Experience of leading offshore development teams
• Experience of ServiceNow products other than ITSM e.g. SecOps, ITOM, HR, CSM, GRC
• The ability to build deep and lasting relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice
• Exceptional organisational skills – able to work without supervision
• Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives
• Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities


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