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Senior ServiceNow Delivery Lead

Date: Jul 7, 2021

Location: London, United Kingdom

Company: KPMG UK

The Role:




As a Senior ServiceNow Delivery Lead operating across the enterprise, and a senior role model within the capability team, you will lead and manage the end to end delivery of multiple programmes within the KPMG UK ServiceNow roadmap. You will be responsible for the delivery of world class ServiceNow based solutions supported by a team of solution architects, business analysts, developers and testers. You will manage a portfolio of projects and / or delivery of a complex, multi workstream programme. Your short to medium term focus will be ServiceNow implementation projects within KPMG UK, after which your focus will turn to client delivery.




Key aspects of the role are:



Define, manage and deliver complex technology delivery projects based on ServiceNow’s platform and products suite including ITSM, ITOM, CSM, ESM, HR, GRC



Manage the simultaneous delivery of a portfolio of projects and / or multi workstream programmes from inception to closure for KPMG UK



Confirm project / programme scope along with accompanying resource and financial models.



Manage project deliveries to time, budget and quality, directly and/or indirectly through oversight of other project managers.



Manage and oversee project risks, issues and client reporting.



Operate as a trusted advisor to project stakeholders, up to and including the KPMG UK CIO.



Challenge yourself to maintain your knowledge around the market segment, whilst developing technical breadth and depth of knowledge across numerous other areas.



Build deep and lasting relationships with stakeholders and team members.






Take a significant role in developing the capability of delivery teams, sharing knowledge and supporting the development of other team members.






Build constructive, working relationships with KPMG’s global network of ServiceNow experts.



Contribute to the development and implementation of product roadmaps.



Ensure the project delivery team complies with KPMG standards and frameworks.



Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm.



The Person




Preferred experience:



8+ years project management experience of delivering complex technology programmes on time and on budget for large global organisations across a variety of industries, including private and public sector, finance and corporates



5+ years

project management experience implementing

technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM/Remedy)







- 5+ years experience working with Agile SDLC methodologies






Demonstrable experience of managing multiple teams (onshore and offshore) of considerable size and breadth (30+ team members)



Demonstrable experience of managing and successfully delivering multiple projects with budgets of £1-2M in size



Industry recognised project management qualification - Prince 2, APM Practitioner or Certified Scrum Master



ITIL Service Operations or Service Transition Certification (V3 or V4 preferred)






ServiceNow Certified System Administrator






ServiceNow Certified Implementation Specialist (in at least 1 product suite)







- Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations






Experience of managing external vendors as key stakeholders in overall project delivery



Experience of project management and agile tools (ITBM, MS Project, JIRA, Confluence, SharePoint)



Strong leadership qualities and a passion for technology



The ability to build deep and lasting relationships with stakeholders and team members



Exceptional organisational skills – able to work without supervision



Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives



Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach



Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.



Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals



Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities




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