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Senior Manager – Internal Communications

Date: May 29, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID144994BR
Job TitleSenior Manager – Internal Communications
CountryUnited Kingdom
LocationLondon
FunctionKPMG Business Services
Service LineIHQ
Service Line Information

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 153 countries and territories and have 207,000 people working in member firms around the world and with FY18 revenues at more than US$28.96 B. KPMG International, a matrix organization, works at the global level and sets strategy, ensures global consistency and provides expertise to support member firms in the achievement of their business and Employer of Choice objectives.

The Corporate Affairs team consists of five areas: internal communications, Chairman Communications, Citizenship, public policy and strategic communications (social media, corporate media and issues management and function / sector based communication).

The Role

The Senior Communications Manager leads the development and execution of the GC&K internal communications strategy. Working closely with members of the senior leadership team, the Senior Communications Manager drives the development and execution of GC&K program and product communication plans that will raise awareness across KPMG and drive adoption of GC&K solutions. The GC&K program is a part of the Global Technology and Knowledge group (GTeK) and the Senior Communications Manager will ensure alignment of the communications strategies across these two groups.

To develop, manage and execute on a strategic internal communications plan for Global C&K, aligned to wider Global Corporate Affairs and Global C&K ambitions. This will involve:

- Supporting the Global Head of C&K with leadership communications, breathing creativity, energy and direction to their messaging and channel management;
- Building, maintaining and developing a connected network of C&K communicators across our network of member firms, bringing direction and precision to the cascade of information to key audiences;
- Producing high-quality and impactful internal communications, whether face-to-face activity, digital or hard-copy;
- Working with external communication colleagues and beyond to drive issues and solutions led internal communications, including launch support for priority thought leadership and solutions internally;
- Accountability for establishing and meeting key output and impact communication KPIs that support C&K’s strategic priorities.
To redefine the relationship between national and global communications. This will involve:

- Ensuring that globally agreed strategic communication priorities are rolled-out once and well in member firms.
- Listening and delivering on the needs of business leaders by leveraging best practice.
- Connecting key stakeholders where they share common commercial or business interests.
- Putting member firm needs at the heart of all internal communication activities.

Key Accountabilities

- Strategic communications counsel to C&K leadership
- Develop and lead the execution of a GC&K Communications Strategy and Plan
- Community based communications and network building
- Develop and maintain a customer & key stakeholder communities maps
- Develop and maintain a working inventory of internal communications channels
- Advises on the effective use of various communications channels, monitors and tracks usage, readership, message penetration and effectiveness and applies continuous real-time process improvement to GC&K communications activities
- Maintains awareness and familiarity with the firm’s global communications campaigns, resources, processes and policies in order to leverage and amplify these in support of GC&K communications activities
- Develops and deploys measurement activities to test campaign effectiveness using a variety of data gathering techniques including but not limited to surveys, web stats, interviews and workshops
- Provides routine reporting and presentation of communications activity data to senior leadership team that includes strategic analyses, recommendations for increasing the effectiveness of GC&K solutions and solutions awareness
- Maintains a solid understanding of GC&K resources, programs, and projects
- Maintains a solid understanding of the C&K related programs and projects of KPMG’s global functions and top 20 member firms across the KPMG network
- Project manage ad hoc communications initiatives that support the strategic agenda of the C&K programs and projects of KPMG’s global functions and top 20 member firms across the KPMG network

- Support for articulation of C&K solutions / products

Technical Skills & Qualifications


- Communication skills
- Writing skills
- Social media and digital skills
- Project management skills
- Business acumen

Experience/Knowledge


- Proven experience in communications (internal communications).
- Ability to lead, manage, collaborate and influence with virtual and cross functional and sector teams, including senior executives
- Strong project management skills with the ability to get buy-in and support for projects from diverse and often widespread stakeholders.
- Proven experience applying digital and social media assets and platforms in a communications strategy.

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!



Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.



Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.



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