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Senior Manager - IGH Customer - UK Wide

Date: Dec 23, 2020

Location: London, United Kingdom

Company: KPMG UK

The Team

The team works in an agile and flexible manner, with plenty of opportunities to develop new skills and gain new knowledge. We are keen to support and develop our people to enable them to be the best they can be.
We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures.

The Role

- As a Senior Manager within Customer, The candidate will be responsible for designing and delivering customer transformation projects across the healthcare sector
- The candidate will not only have a track record of implementing successful client solutions but also be able to demonstrate experience of leveraging internal and external networks to develop business leads and sales opportunities for the firm.
- The market for enabling technology is intrinsically linked to the customer agenda and therefore, the role requires an appreciation and understanding of wider capabilities across Strategy, Insight and Technology deployment
- Furthermore the candidate will be required to develop client relationships to enhance the reputation of KPMG as an advisor of choice and identify further client opportunities in Customer, aligning to Technology Enablement, People Advisory Services and Digital.The Person

Skills –

- End to end customer centric transformation – in particular taking customer strategy, service design, customer & employee insight and capability building into account when building and implementing change
- The application of customer maturity assessments – and how to build on the outputs into strategy or experience design
- Detailed understanding and experience of customer strategy – the who, why, what and how
- Understanding and application of operating model design and deployment
- Experience of taking recommendations and turning into a detailed implementation plan
- Experience of turning a plan into reality
- General management consulting skills, including project / programme management, strategy development, business analysis, technical delivery and problem solvingKnowledge

- A background in customer strategy and service design and operating model design and implementation work is preferable
- Experience of shaping and leading projects relating to digital, customer experience or CRM enabled transformation
- Front office service delivery – direct channel, face to face
- Good knowledge of core elements of customer-centricity and customer culture
- Sector experience in government and healthcare workPerson profile

- Ability to demonstrate examples against each of the KPMG values – integrity, excellence, courage, together, for better
- Good people leadership, team building and coaching skills
- Strong internal and external relationship management
- Highly organised self-starter able to work to deadlines and manage multiple priorities with attention to detail/ completer finisher
- Proven track record in your field with strong commercial acumen
- Demonstrating resilience and adaptability in order to remain client focused and meet the needs of the team
- Effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders
- Comfortable leading or playing a key role in business development initiatives including bid, proposal and contract/commercial negotiation


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