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Senior Manager - FS Customer - Insurance

Date: Nov 28, 2018

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID132155BR
Job TitleSenior Manager - FS Customer - Insurance
CountryUnited Kingdom
LocationLondon
FunctionManagement Consulting
Service LineCustomer
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years.

Our Customer team are highly experienced sector specialists who help organisations, with increasingly complex challenges, to transform the performance of their core operations and supply chains.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description

Job Description

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.

The Team

Our Insurance Transformation team, is at the heart of supporting our clients in shaping, planning and delivering critical business change. The team focuses on transforming the performance of organisations helping them focus on the customer to drive growth and implement an operating model that is efficient.

Our clients are experiencing fundamental shifts in customer expectations and behaviour. Mistrust, the rapid adoption of new digital technologies, the emergence of non-traditional competitors and more stringent regulations mean that today’s Insurance customers are more empowered, demanding and price conscious.

The Role

We are seeking a Customer & Digital Senior Manager to deliver customer transformations and customer improvement engagements in the Insurance sector including customer journey design, customer data/insight and performance measurement, customer/digital marketing strategies and sales and service transformations including CRM implementations. This is a high profile role, with accountability for the development and delivery of the KPMG Customer & Digital proposition within Insurance.
The role will also require supporting major bids and proposals. As a senior manager, the incumbent will be actively supporting our people strategy through coaching and development of team members and acting as a Performance manager for several people.

Our Insurance Transformation team within the Management Consulting practice is a priority, growing area for KPMG with significant investment plans and big growth ambitions. Joining us offers the opportunity to work with Insurance sector clients on exciting, high profile and leading edge engagements with the potential to:

- Rapidly develop your career by becoming part of a growing team:
- Accelerate your personal development through varied and exciting client opportunities coupled with focused learning & development with a world class brand; and
- Develop yourself as a consultant, manager and leader

The Person

Successful candidates will have a proven track record in management consulting as well as experience in:

- delivering complex streams of work within customer transformation programmes and/or customer and digital functions
- consulting in a transformation programme context
- designing and implementing data-driven customer strategies and knowledge of how these disciplines are emerging in the Insurance sector are important qualifications as well.
- the Insurance sector (desirable but not essential), as well as other sectors
- customer/digital programmes and innovations
- delivering large scale organisational changes with skills and knowledge of relevant methods including customer experience journey design, lean, customer data analysis and performance measurement, culture change, technology change and/or digital change
- managing people

The Insurance Transformation practice focusses on the delivery of strategic changes that encompass innovation, customer experience, growth transformation and large scale cost reduction/efficiency improvements.

We recognise that as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how, when and where you work. That’s why we’re proud to offer our colleagues agile working options.

We believe in putting you at the centre of your career – KPMG will offer the training, development and stimulating work environment to help you get to where your career ambitions are. That’s why we introduced ‘Our Deal’ – it’s our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from a range of rewards from secondment opportunities and preferential banking services to a day off on your birthday and have open, honest conversations about your career development.

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break

At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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