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Senior Manager - Customer Transformation [Corps/UK Wide]

Date: Sep 26, 2021

Location: London, United Kingdom

Company: KPMG UK

The role as Senior Manager is a fantastic opportunity to lead the translation of clients’ business challenges, leveraging strong commercial acumen and technical expertise, into key business and functional requirements, to build digital solutions that drive value for their customers and employees.

Role Overview

This is a client facing role which focuses on leading on and overseeing large customer-centric programme teams to drive transformational and disruptive change. Senior Managers are responsible for shaping customer-centric strategies, bringing the best capabilities for improving customer experience and building and maintaining client relationships.

Senior Managers bridge the gap between the technical expertise of technology and business advisory teams to deliver sizeable front-office transformation opportunities with support digital and tech solutions, data analytics and/or strategic support.

Senior Managers have a commercial focus to their role which involves building relationships internally as well as with our key target clients to identify and shape future opportunities.

Key Responsibilities

The Senior Manager’s key responsibilities are to:

Work with the client to shape and develop real word solutions that drive value through digital transformation

Lead business transformation programmes that use design-led thinking to develop a strategic vision and transformation roadmap to help the client implement customer centric solutions whilst ensuring to mitigate risks and issues appropriately

Lead the bidding, winning and delivering of customer and digital transformation engagements of significant size and scope.

Build new and maintain existing client relationships that directly feeds into the team’s revenue

Be accountable for the building, execution and overall management of large-scale transformation programmes

Define the future operating model for a business whilst providing expert advice of any wider change management considerations

Develop projects’ Business case and benefits tracking and to be comfortable identifying and converting any sell-on opportunities

Support the Connected Customer Leadership by building and actioning Go-To-Market plans

Skills and Experience:

The ideal candidate is likely to have a blend of the following skills and experience:

Significant expertise in end-to-end digital transformation including setting strategic vision, shaping transformational roadmaps and conducting capability maturity assessments

Identifying new business opportunities and leading bid teams to win revenue for a business

Senior level stakeholder engagement and management, including maintaining client relationships

Leading and delivering internal and external teams to deliver a wider transformation programme including demonstrable experience leading an end-to-end project and associated deliverables

Clear understanding of innovation including approaches, segmentation, technology, value framework and business case build

Work with alongside digital teams to prototype, test and integrate technology solutions for the client, whilst driving innovation through the team

The ability to put the customer at the heart of organisation design and transformation programmes

Excellent project management skills including experience in large cross functional and/or cross geographical programmes

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