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Senior Manager - Customer Consulting [UK Wide]

Date: Feb 19, 2021

Location: London, United Kingdom

Company: KPMG UK

The Role

- As a Senior Manager within Customer, you will be responsible for designing and delivering customer transformation projects across the Infrastructure, Government and Healthcare sectors


- You will not only have a track record of implementing successful client solutions but also be able to demonstrate experience of leveraging internal and external networks to develop business leads and sales opportunities for the firm.



- The market for enabling technology is intrinsically linked to the customer agenda and therefore, the role requires detailed understanding of wider capabilities across Strategy, Insight and Technology deployment through hands on delivery experience



- As a Senior Manager the candidate will be a leader within the Customer team, whilst acting as a role model to upskill team members in digital delivery capabilities



- Furthermore, the successful candidate will be required to develop client relationships to enhance the reputation of KPMG as an advisor of choice and identify further client opportunities in Customer, aligning to Technology Enablement, People Advisory Services and Digital



The Team

To thrive in this team, we are looking for individuals that have the following:


Skills:
- Understanding of CRM solutions and how key features support digitally enabled customer and employee healthcare experiences


- Proven experience of delivering key stand alone technologies across the digital stack such as advanced analytics, automation and dynamic workflow



- Understanding and experience of customer and patient strategy – the who, why, what and how



- The application of customer and digital maturity assessments – and how to build on the outputs into strategy, experience design or technical deployment plans



- Experience of taking digital recommendations and turning into a detailed implementation plan and roadmap



- Desirable experience of turning a plan into reality by delivering technical implementations through Agile methods



- General management consulting skills, including project / programme management, strategy development, business analysis, technical delivery and problem solving






Knowledge:
- A background in customer strategy and service design (not experience design) and operating model design and implementation work is preferable


- Experience of shaping and leading projects centred around digital, customer experience or CRM enabled transformation



- Front office user interface design and testing



- Leadership within a big4 or digital system integrator firm is a must



- Sector experience in government and healthcare work



The Person
- A background in customer strategy and service design (not experience design) and operating model design and implementation work is preferable


- Experience of shaping and leading projects centred around digital, customer experience or CRM enabled transformation



- Front office user interface design and testing



- Leadership within a big4 or digital system integrator firm is a must



- Sector experience in government and healthcare work



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