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Senior Manager, Insight

Date: Dec 1, 2018

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID137320BR
Job TitleSenior Manager, Insight
CountryUnited Kingdom
FunctionManagement Consulting
Service LineCustomer
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years.

Our Customer team are highly experienced sector specialists who help organisations, with increasingly complex challenges, to transform the performance of their core operations and supply chains.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionRole & Responsibilities

The Insight Lead is responsible for the delivery of customer experience measurement programmes to a wide range of blue chip clients.

You will head up a team of insight and customer experience professionals in delivering insight lead, customer centric transformation programmes to a wide range of clients.

Specifically, areas of responsibility include:

Delivery and insight generation


Lead a team of insight professionals to deliver high quality CX insight, including commercially highly relevant recommendations


Mentor and develop your team to deliver world class outputs


Be an engaging presenter, capable of managing clients at senior level

Client relationship / account growth


Develop and maintain productive internal and external relationships to ensure continued success on often long standing programmes (2+ years)


Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses


Work with senior account leads on larger accounts as appropriate.



Identify process efficiencies and proactively seek improvements both on your own accounts and the wider client services team


Manage project financials, including hrs budgets and total profitability on smaller accounts.


Identify opportunities to increase the value we bring to our clients

Sales, Proposals & Pitches


Lead the insight elements of all proposals on your client accounts


Support the CX Solutions team through proposal support on larger opportunities


Independently lead smaller opportunities as appropriate

Team development


Pro-actively support the senior client servicing management team in developing organisational capabilities


Drive success in area of expertise beyond client work, become an expert in a subject matter of your choice (in line with business strategy)


Drive innovation both on your own and in the wider department

The Person

Qualifications & Skills:



Relevant degree


Quantitative insight knowledge


Ability to triangulate complex data sets and derive clear insights


For this particular role: experience of working in technology sector, consumer electronics, computers etx



Experience of working with non survey data sources, e.g. Adobe, Social, CRM


Applied knowledge of text analysis



Experience of working in a fast paced agency environment


Line management experience


Able to demonstrate a solutions focused approach to your work


Some experience working in Customer experience measurement desired but not essential


Experience of managing senior clients

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.

‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.

Returning to work after a break

At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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