Share this Job

Sale Operations Manager - CSL

Date: Jul 10, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID145525BR
Job TitleSale Operations Manager - CSL
CountryUnited Kingdom
FunctionManagement Consulting
Service LinePeople Consulting
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years. Since our creation, we've developed in-depth knowledge of an incredibly broad spread of sectors.

In People and Change we specialise in organisational development, talent management, behavioural change management and optimising the HR function.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
The Team:

— We help Civil Servants make a difference to the lives of people right across the UK by ensuring that they have the learning and development interventions they need to do their jobs
— KPMG currently leads a talented consortium of learning and development experts who work as a team to deliver a Core Curriculum and bespoke courses and programmes for civil servants across the UK and beyond
— You will be involved in the largest learning and development intervention in the UK that will fundamentally improve the way that civil servants learn
— We have already delivered a comprehensive suite of learning solutions, utilising digital technology and blended learning solutions, to help the Civil Service achieve this ambitious transformation

Job Summary:

— An individual who is passionate about adding value to our clients
— Manage and monitor the sales and business development plans
— Deploy and manage the sales operational model, driving reporting and escalation cadence
— Work with sales analytics to provide reporting, generate data driven insights and drive the Go-to-Market planning
— Manage the deal pipeline and deliver an accurate, timely sales forecast

Key Accountabilities
— Manage and support the bookings forecast
— Target achievement within sales or a client-facing professional role
— Develop a business development strategy
— Lead on senior stakeholder relations


— Delivery of sales plan targets, with extensive operations experience in a professional services, learning, outsourcing or managed services setting
— Strategic thinking, senior-level communication skills, attention to detail and flawless execution
— Strong stakeholder management and the ability to build networks effectively
— Relentless in clearing obstacles with a resourceful approach to problem-solving
— Data interrogation, analysis and reporting including experience of interpreting financial information
— Coaching skills to ensure continuous improvement across the team in use of operating tools and methodologies
— Be a self-starter with solid sales or operations experience, enabling you to take on assignments at a senior level
— Proven ability to work in cross functions teams
— Strong commercial acumen
— Able to work with discretion due to the sensitive nature of the role

— Prior experience working with the Public Sector, Central Government or Learning and Development
— Formal Sales, Marketing and/or Account Management training and / or experience
— Bachelor’s degree in business or finance, MBA desired

— Focus on client requirements, prioritising and reporting on time sensitive solutions and allowing timely communication to client
— Working closely with stakeholders in strategic and operational go-to market planning, executing on those key strategic and operational initiatives
— Drive deal velocity in order to increase revenue
— Boost sales conversion through deploying rigorous sales processes, pricing, contracting and negotiation, to win work across multiple channels Manage a regular daily, weekly, monthly and quarterly cadence around planning, forecasting, opportunity progression, pipeline management and sales reviews
— Deliver Regular and ad-hoc analysis, insights and dashboard reporting on sales productivity, customer activity, market dynamics, pipeline activity and product performance to support sales and marketing
— Diagnosis of gaps to target and development of action plans to improve performance
— Manage the tracking of bid opportunities and responses
— Focus on proactively identifying and implementing operational enhancements that improve efficiency and effectiveness
— Ensure all sales activities are consistent with KPMG sales excellence methodology, account plan sales process, client service meetings and client service reviews

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

Job Segment: Operations Manager, Business Development, Consulting, Curriculum, Operations, Sales, Technology, Education