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Resourcing Advisor

Date: Nov 8, 2021

Location: London, United Kingdom

Company: KPMG UK

Resourcing Advisor (“RA”)
Location – UK flexible

Job Summary
Resourcing is a critical business function at KPMG. It ensures that our Client engagements have the right people, with the right skills, in the right locations, available at the right time.
Resourcing ensures the effective utilisation and development of on and offshore resource. Its responsibilities range from workforce planning and headcount management to demand and supply management for client engagements.

Effective Resourcing contributes significantly to KPMG delivering its business performance but also plays a key role in helping individuals at KPMG fulfil their career ambitions.

Key Responsibilities & Accountabilities

• Allocation of client facing staff to projects; drawing on robust negotiation skills and commercial awareness to resolve conflicts and escalating issues when necessary
• Drive effective resourcing across the business by building excellent relationships and making the most of knowledge sharing across the wider One Firm Resourcing team to maximise utilisation by team
• Influencing key stakeholders on resource selection to achieve maximum utilisation and effective skills/grade mix on projects
• Work with engagement managers to ensure profitability is kept at the forefront of resourcing decisions
• Attending weekly sales pipeline meetings and flagging any potential resourcing conflicts, challenges and successes to Resource Manager
• Understand Headcount planning and the need for any additional staff. Proactively communicate with the Resourcing Manager on any issues and concerns arising from the level of headcount we have and the level of on-going commitments.
• Provide ad-hoc support to the Resource Manager. This will include assisting on headcount forecasting across Regions and any ad hoc projects to implement ongoing improvements across our resource management processes

MI & Reporting
• Reporting on available resources, or those working on non chargeable activities, escalating issues where appropriate
• Ensuring that Retain is accurate by working closely with their off-shore Resource Administrators
• Reporting weekly to key stakeholders on MI such as forecast, actual utilisation and lending and borrowing rates, monitoring and investigating discrepancies between the data on a weekly / monthly basis and providing insight to the management team, highlighting any potential concerns of shortfall / over utilisation and any budget challenges
• Analyse resource data and highlight and concerns in periods of peak holiday, training or non chargeable activities that will impact business performance
• Responsible for chasing down variances between SAP and Retain and that any repeated non-compliance is escalated to Resource Manager and People Leaders
• Provide commentaries as required for dashboard reports for leadership team reporting as required

Stakeholder Management
• Build and maintain strong relationships with HoPos, Performance Leaders and Engagement Managers to support resourcing processes and feed back when required on performance management issues
• Developing strong relationships across the wider resourcing community (UK and International); sharing resources across practices where appropriate
• Support the Performance Management of individuals by working closely with Performance Managers to identify the right opportunities for individuals to allow them to grow and develop
• Responsible for the regular promotion of KGS and Graduates within their Capability area to maximise commercial benefits
• Liaise with Engagement Leaders to seek feedback on performance and utilise this to enhance development opportunities moving forwards
• Visit client sites as appropriate, to allow relationship building with the client facing team / engagement managers, aid forward planning and ensure forecasts are reflected accurately in Retain
• Meet and greet all new joiners to introduce Resource Management processes and understand their skills and career aspirations and skills matrices are completed
• Meet with all staff before they complete engagements to ensure mini bios and skills matrices are completed and updated on completion of engagements or at least every 6 months

Key Deliverables
• Achieve / exceed utilisation targets across the Service Line group in line with business goals / objectives
• Cascade accurate MI reports that support the business in making key strategic decisions in relation to resources / engagements
• Provide weekly commentaries on current utilisation rates, MI and resource challenges / successes so the business are kept up to date on current resource situation

The Individual
• Strong resource management experience
• Commercial awareness
• Strong team player
• Flexibility
• Excellent communication and relationship management skills
• Ability to work under pressure
• Ability to use initiative and influence key stakeholders / decision makers
• Confident, assertive and resilient and is able to prioritise their workload during busy periods and comfortable to 'push back' and challenge when necessary
• Ability to understand and balance the business goals along with individual's goals
• Ability to build relationships with client facing staff and represent their needs in resourcing decisions

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