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Resource Advisor – IT Audit - FTC

Date: Sep 27, 2021

Location: London, United Kingdom

Company: KPMG UK

Resource Advisor – IT Audit

The role

The RA will work closely with the team within ITA to understand the resourcing needs of the business. This will involve combining the management of the annual resource planning cycle of our recurring work with the proactive management of ad hoc resourcing requests. In order to do this, they need to develop a good understanding of the client base of their departments, the pipeline of opportunities and the skills set of the client facing staff in order to make the right resourcing decisions.

• Take responsibility for driving the year round planning process. This includes working closely with managers and senior managers within their respective departments to understand the resourcing requirements for their individual jobs.
• Overseeing the staffing of engagements at all levels
• Lead on Engagement Leader/Managers meetings as a group and also on a one to one basis to ensure needs on each job are covered.
• Challenge engagements resource mix where needed ie mix of grades, offshore hours etc.
• Produce weekly MI for leadership and include value add commentary. Understand the drivers behind utilisation and utilisation management. This includes appropriate charging of time worked on the job; booking of training commitments; sickness/absenteeism etc. Flag issues and follow up on either under-utilisation of resources or where individuals are working consistently over the expected hours.
• Attend and contribute to the weekly people meeting with the PL and lead Partner – covering high and low utilisation, team shortfalls and plans to fill them, resourcing issues, under and over performers, promotion candidates, secondment/transfers/ Leavers/ Joiners, recruitment needs etc
• Attend and contribute to the monthly leadership meeting – Busy season process planning and updates, Resource issues, utilisation peaks and troughs, down season planning etc
• Proactively manage the HCT. Understand Headcount planning and the need for any additional staff through the WFP process.
• Understand job booking requirements in terms of complexity and the nature of the jobs, timing, skills requirement and link those with the client service staff skills set and preferences. Understand where there is flexibility in individual bookings.
• Manage the process around shortfalls – understand where the clashes are and how they can be resolved; challenge the requirements – staffing, timing etc. Proactively look for solutions by moving bookings around but still achieving appropriate level of support.
• Take responsibility for managing the Retain bookings to ensure that it accurately reflects our current resourcing positions and that is it is up to date.
• Drive usage of KGS team as part of the planning, liaising with the KGS operations team to ensure optimal utilisation of KGS staff on IRM engagements.
• Monitor sickness/absence level highlighting issues as appropriate with the performance leader.
• Monitor time sheet submission, challenging where appropriate on time charged to job or other codes.
• Drive retain usage with the team as a whole and ensure they are taking responsibility for providing real time updates to the offshore retain team where needed
• Knowing where the team priorities are and ensuring they are factored in to all planning and allocations of staff.
• Proactively plan for the following busy season by rolling forward allocations and highlighting where gaps will be early in the process.
• Work with the leadership to have a full understanding of Audit tenders and the potential impact on the teams future planning and headcount needs.
• Work with the leadership to have a full understanding of audit clients rotating out and what capacity that leaves to be allocated.

The Individual:
• Experience in a resource management environment is essential.
• Excellent personal effectiveness to deal with conflicts, express own ideas persuasively and creatively, obtain buy-in and influence decisions outcomes while managing the expectations of the business
• Good commercial awareness of the business issues that drive resourcing
• Understand our market to balance business goals against each individual’s goals
• Confidence to challenge when necessary at all levels.
• Strong influencing skills to obtain resources for projects both at very short notice and in advance
• An excellent negotiator who is able to build relationships in a wider network
• •Strong multi-tasking skills with excellent judgment to work within potentially competing demands.

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