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Resource Advisor – Consulting - 12 Month FTC

Date: Nov 19, 2020

Location: London, United Kingdom

Company: KPMG UK

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it

The Team - Job Overview

To provide a professional Resource Management service to Consulting client facing teams, ensuring the efficient and effective utilisation of on and offshore resources.
Resourcing is a critical business function at KPMG. It ensures that organisations have the right people, with the right skills, in the right locations, available at the right time.
Resourcing ensures the effective utilisation and development of on and offshore resource. Its responsibilities range from workforce planning to demand and supply management for client engagements.
Effective Resourcing contributes significantly to KPMG delivering its business performance but also plays a key role in helping individuals at KPMG fulfil their career ambition

The Role - Resource Delivery

• Allocation of client facing staff to projects; drawing on robust negotiation skills to resolve conflicts and escalating issues when necessary
• Drive Service Line resourcing across the business by building excellent relationships and making the most of knowledge sharing with the wider team to maximise utilisation by team
• Influencing key stakeholders on resource selection and strategic solutions to achieve maximum utilisation and effective skills / grade mix on projects including increased KGS usage.
• Work with engagement managers to ensure profitability is kept at the forefront of resourcing decisions, and succession planning is taken into account
• Support Resource Management projects and initiatives where appropriate to support the continuous improvement of the RM function, e.g. career clinics, PL roadshows and MI
• Attending the weekly sales pipeline meetings and flagging to Service Line Leadership any potential resourcing conflicts, challenges and successes
• Visit client sites as appropriate, to allow relationship building with the client facing team / engagement managers, aid forward planning and ensure forecasts are reflected accurately in Retain
• Tracking and understanding of headcount movements working closely with recruitment, HR and PL’s.

MI & Reporting

• Reporting on available resources, or those working on non-chargeable activities, escalating issues where appropriate
• Ensuring that Retain is accurate by working closely with their off-shore Resource Administrators
• Analyse resource data and highlight and concerns in periods of peak holiday, training or non-chargeable activities that will impact business performance
• Demonstrating strong commercial awareness when reporting weekly to key stakeholders on MI such as forecast, actual utilisation and lending and borrowing rates, monitoring and investigating discrepancies between the data on a weekly / monthly basis and providing insight to the management team, highlighting any potential concerns of shortfall / over utilisation and any budget challenges
• Provide robust weekly commentaries to support weekly MI and for leadership team awareness.
• Responsible for chasing down and tracking variances between SAP and Retain and that any repeated non-compliance is escalated to Service Line Leaders.
• Understand and be aware of headcount movement and feed into the Resource Supply Leads
• Contribute relevant management information and feedback where appropriate to PLs for use in moderation meetings for grades A to E within SSL group

Stakeholder Management

• Build and maintain strong relationships with SSLs, PLs and Performance Managers to support resourcing processes and feedback when required on performance management issues
• Developing strong relationships across the wider resourcing community (UK and International); sharing resources across practices where appropriate
• Support the Performance Management of individuals by working closely with Performance Managers to identify the right opportunities for individuals to allow them to grow and develop
• Meet and greet all new joiners to introduce Resource Management processes and understand their skills and career aspirations and skills matrices are completed
• Support the Capability in the tracking and understanding of headcount movements working closely with HOPO, PLs, Recruitment, and HR via the Head Forecasting Tool.

Key Deliverables

• Achieve / exceed Service utilisation targets across the Service Line group in line with business goals / objectives applying insightful resourcing solutions and optimisation.
• Cascade accurate MI reports that support the business in making key strategic decisions in relation to resources / engagements
• Provide robust weekly commentaries on current utilisation rates, MI and resource challenges / successes so the business are kept up to date on current resource situation
Ensure that each member In Service line are compliant in the usage of Profinda (Resource Tool) , Resource-IT (Resource Tool) and Retain.

The Person - Key Skills

• Strong commercial awareness
• A strong team player
• Flexibility and tenacity
• Excellent communication and relationship management skills
• Ability to work under pressure
• Ability to use initiative and influence key stakeholders / decision makers
• Confident, assertive and resilient and is able to prioritise their workload during busy periods and comfortable to 'push back' and challenge when necessary
• Ability to build a solid understanding of the line of business and sub service line(s) within which they operate and their strategic direction and business plans
• Ability to understand and balance the business goals along with individual's goals
• Ability to build relationships with client facing staff and represent their needs in resourcing decisions



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