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Project Lead/ Instructional Designer, Senior Manager

Date: Sep 10, 2021

Location: London, United Kingdom

Company: KPMG UK

Roles and Responsibilities

The Global L&D organization has adopted an agile development approach. In this model it retains a team of professionals who are assembled based on the project needs. Skills needed by the team will include project management, instructional design and course development /programming. As projects are identified, individuals on the team will be assembled based on the nature and degree of skills they possess to meet the project demands. The Project Lead/ID reports to a Performance Solutions Lead who is ultimately responsible for the project. For that specific project a project lead (this role) is assigned from the team of professionals. During that specific project the development team will be led day to day by the project lead for the duration of that project and then be assigned new projects likely with different teams and possible different leads. These solutions being developed are primarily focused on building or enhancing technical capabilities across Global functions but may include business and leadership content. These solutions are identified during the strategic planning process led by the Strategic Business Partner with significant involvement by the Performance Solutions Lead.
When acting in a project lead capacity, this person is responsible for overseeing the end-to-end design and development and/or curation of a portfolio of learning and performance solutions in the annual prioritized list of solutions committed with the business (within a function and cross-functionally).
When acting in a capacity of an ID, this person is responsible for all aspects of performance consulting and adult learning principles and will focus on the analysis, design and content development aspects of the project.
Some projects may combine both the project lead and ID roles for an individual.

Strategic Performance Consulting/Special Projects:
— Collaborate with members of the Strategic Performance Consulting team to:
- Identify innovative learning solutions that will help Global L&D achieve our key business initiatives.
- Assist in shaping the strategy, implementing and driving the use of these solutions cross functionally (including performance consulting, curation strategy etc.).

Leads the detailed design and development activities for assigned projects
— Supports the Audit Performance Solutions Lead, in identifying and engaging needed resources
— Provides background and contextual information for the assigned project team
— Ensures the timely and appropriate engagement of SMEs throughout the end-to-end design and development cycle.
— Partners with the PMO to ensure projects are delivered on time, on budget and meet the business needs.
— Leads the project team in identifying the most appropriate modality for the learning and performance solutions
— Oversees and participates in the instructional design activities and development of course content.
— Leads the development of instructor briefings, trainings and liaises with external vendors as required.
— Identifies and implements the most appropriate evaluation approach for the solution.

Project Management

— Liaise with PMO to identify and implement QA processes for project.
— Ensures alignment with key Global L&D initiatives and prioritization.
— Ensures compliance with Global L&D design and development architecture and standards as well as the measurement requirements and takes corrective action as necessary.
— Ensures with PMO that critical success factors and project risks are identified and managed.
— Monitors the effectiveness of the Global solutions developed to identify and implement opportunities to improve efficiency/effectiveness (faster to market at a lower cost).
— Prepares required course administration guides.

— Supports the Performance Solutions Audit Project Leads, Instructional Designers and SMEs in designing solutions:
- Assists in the research and gathering of solution content.
- Provides feedback on proposed flow and sequence of the content.
- Proposes edits to the solutions content.
— Identifies relevant interactive design alternatives for inclusion in the solution that will most effectively accomplish the business objectives and learning outcomes.
— If needed this role may develop content for ILTs/digital/e-learning modules, videos and electronic performance solutions focused on building technical, business and leadership capabilities or a blend of these for a variety of audiences (from KPMG partners to professionals from all functions or level in the firm). Activities may include writing Facilitator guides, e-learning storyboards, video/ podcast scripts, performance support resources and / or deployment and marketing materials.

— Provides input and feedback on individuals providing support to project, in terms of job accountabilities and performance on project.
— Leverages Global L&D networking channels to share ideas, best practices and content as appropriate.
— May perform the role of Performance Manager for certain Developers in the Performance Solutions team
— Participates in internal and external forums to identify emerging trends and best practices as well as learning/performance design for potential implementation and skill development within the Performance Solutions team.

Maintains ongoing, productive relationships with:
— Senior business Stakeholders
— Senior level of SMEs
— Global L&D
— Offshore/onshore vendors

Qualifications and Skills

— Completion of University/College degree
— Qualified accountant
— Learning & Development related certification preferred

Experience and Background

Ideally, incumbent should have experience in:

— Adult learning design and development
— Performance solutions design and development
— Evaluation of learning solutions
— Project Management
— Budget Management
— Performance consulting
— Innovative E-learning design
— UX and UI design principles
— Micro-learning design principles
— Design Thinking
— Evaluation of learning solutions

Ideally, the incumbent should demonstrate the following behaviors:

— Delivers exceptional client experiences
— Seeks insights and perspectives
— Works collaboratively
— Takes ownership of development
— Organizes and structures work
— Delivers relevant solutions
— Shares knowledge
— Maintains drive and resilience
— Plans for contingencies
— Understands the broader context
— Displays confidence and passion

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