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Service Desk Manager - Excel Modelling

Date: Jan 31, 2021

Location: London, United Kingdom

Company: KPMG UK

The Team

The capabilities within the Clara Analytics Team are vast as they are unique: from Innovations – spearheading the creation of audit applications such as the Inventory Count Tool, and Confirmations Tool – to the performance of D&A procedures by the ERP, General Ledger and Bespoke capabilities. At the face of the team, the Business Relationship Group bridge the gap between audit teams and D&A specialists – providing one point of contact for D&A interpretation, queries and support.

Whether it involves providing Skype workshops to audit teams, presenting a Proof of Concept to leadership, or engaging in in-depth analysis using our market leading technology capabilities, the Clara Analytics Team leverages a wide variety of skillsets. There are technical specialists performing D&A procedures, and there are those with in-depth audit experience; some of us enjoy giving presentations, for others, their strengths lie in analysing complex datasets. One thing that we all share in common, is a commitment to continuous improvement and innovation – both in our work, and our approach to solving problems.

We’re flexible, too. The Clara Analytics team straddles different KPMG office locations – with large hubs in Leeds, London (CSQ), Birmingham, Manchester and Edinburgh – all leveraging skype to communicate remotely where needed.

If you’re looking for a challenging, yet rewarding role putting you at the centre of a rapidly-changing audit practice, the Clara Analytics Team could be the place for you.

The Role

An exciting opportunity has arisen to lead both the growth and development of a brand new capability within Audit as we establish an Excel Modelling capability. You will be responsible for overseeing the process for Auditing of client excel spreadsheet across our Audit business. This will involve running a team responsible for managing a busy helpdesk, they will determine the scope of services required, conducting consultations with the Audit team and arranging for the operational delivery team to undertake the required reviews.

There will be a focus on shaping the team and the ways of working, ensuring we deliver an effective service for the business and our clients.


- Ensure the mailbox is being managed effectively by the team, in line with the SLAs.
- Performance Manager for junior team members.
- Implement best practices, both in the helpdesk and operational process
- Work with Audit teams to help smooth our peak of work.
- Manage operational teams’ capacity for requests against changing priorities.
- Stakeholder management, including but not limited to: regular dialogue with audit teams and management to manage expectations on deliverables; act as an escalation point for your analysts;
- Reviewing the work performed by analysts and assistant managers in the team to ensure the quality of the output is appropriate.
- The work performed will be the audit of spreadsheets.
- Develop and implement best practice to ensure that ‘quality’ is embedded within all activities performed by the team.
- Drive effective use of onshore analysts in the team: acting as a coach & mentor; monitor utilisation/cost benefits of a specific area of the team; manage team’s workflow and performance with ongoing reviews of outputs; and identify team learning needs and pro-actively address them
- Building and managing excellent relationships across a range of engagements.
- Developing internal networks and maintaining excellent relationships with colleagues across KPMG.

You may also: take responsibility for new initiatives to help shape the strategy within a specific area or competency to enable integration of D&A solutions to audit engagements; lead the implementation of new D&A solutions; develop and present training programmes or guidance materials for others in the team;

Experience and skills

- Advanced knowledge of excel including writing complex formulas and VBA
- Strong stakeholder management.
- Experience as a Help desk manager desirable.
- Experienced working on process redesign.
- Excellent oral and written communication skills and confidence to promote and present value of solutions.
- Excellent organisational and project management skills and experience of leading teams and working independently.
- Ability to function effectively in challenging situations/circumstances.
- A flexible approach and ability to multi-task, manage time effectively and handle tight deadlines.
- Proven experience of working within a fast paced environment with conflicting priorities and deadlines.
- Ability and willingness to network both internally and externally with key decision makers.
- Pro-active and innovative in approach.
- Ability to work as part of a wider national team spread across the global network.
- Strong leadership skills, experienced in training and developing junior analyst skills.

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