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Manager - ServiceNow Solution Architect

Date: Jul 15, 2019

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID142323BR
Job TitleManager - ServiceNow Solution Architect
CountryUnited Kingdom
FunctionManagement Consulting
Service LineMC Technology
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years. Since our creation, we've developed in-depth knowledge of an incredibly broad spread of sectors.

In IT Advisory we leverage technology to help achieve clients' business strategy and help deliver sustainable business benefits.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job DescriptionJob Description: Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.

The Role

- Developing lasting client relationships and actively building a network and range of experience to help address client needs

- Provide compelling and well thought out solutions to problems of moderate complexity

The Solution Architect plays a key role in both pre-sales and delivery, helping KPMG to design and implement solutions based on the ServiceNow platform.


- Expert knowledge of the ServiceNow platform

- Expert knowledge of the ServiceNow ITSM suite of applications

- Leading the technical delivery of transformation projects based on the ServiceNow platform including management of offshore development teams

- Leading the platform design including integrations between ServiceNow and other enterprise solutions using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.

- Certified ServiceNow System Administrator and Implementation Specialist

- Understanding of Agile delivery methodologies

- Provide technical input into the sales cycle including solutioning, estimating, creating and presenting client proposals

- Understanding of Agile delivery methodologies


- Expert knowledge of ServiceNow applications beyond ITSM (e.g. SecOps, HR, CSM)

- Understanding of common business analysis techniques and approaches

The Person

- Anticipates the viewpoint of others, listens and addresses concerns

- Builds co-operative relationships and fosters an environment in which everyone’s opinion is valued

- Provides on-going feedback, coaching and mentoring that supports individuals development needs and career aspirations

- Proactively engages in cross-functional communications and sharing of information.


- 5+ years of experience in Service Management toolset implementation with a minimum 2 years ServiceNow acting as technical lead

- Consulting / professional services experience.

- Design of complex integrations between ServiceNow and other enterprise solutions using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.

- Experience of working with Agile SDLC methodologies

- Pre-sales experience for ServiceNow solutions


- Experience of leading offshore development teams

- Experience of working alongside business analysts to define a solution

- Experience of leading a technical work stream within large implementations

- Experience of ServiceNow products other than ITSM e.g. security, ITOM, HR

Our Deal

Flexible Working

Our employees have many varied work schedules to suit their individual needs!

Our intelligent working options range from role sharing and flexible start and finish times, to home working and more informal arrangements agreed within teams.

Check out examples of KPMG employees enjoying different working patterns on our website and please do share your own individual requirements with us.

Applying with a DisabilityAs a member of the Business Disability Forum we're committed to ensuring a great experience for colleagues with a disability. Should you be successful after the initial application stage, please discuss any adjustments that you may require with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality. We want you to bring your full self to work and maximise your potential. KPMG is a place where everyone can thrive, whatever their gender, ethnicity, disability, sexual orientation and socio-economic background.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy

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