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Manager – People Consulting - ESP - UK Wide

Date: Apr 15, 2021

Location: Birmingham, United Kingdom

Company: KPMG UK

The Education, Skills & productivity (ESP) team within KPMG’s Infrastructure, Government & Healthcare (IGH) practice is at the heart of supporting the Education sector bodies in the shaping, planning and delivery of critical change with a particular focus on target operating model (TOM) design, process improvement, customer experience, capability development, financial resilience and IT enablement.
ESP is a priority area for KPMG with significant investment plans and our team has big growth ambitions. We are looking for mid-career candidates on the hunt for their next challenge who want to help define and deliver the future direction for this key account. Joining us offers the opportunity to work with Higher Education, central government and broader public sector clients on exciting, high profile and leading-edge engagements that bring together expertise from across our firm with the potential to:
- Rapidly develop your career by becoming part of a high performing and growing team and working closely with ESP leadership to ensure we achieve our growth ambitions;
- Accelerate your personal development through varied and exciting client opportunities coupled with focused learning and development with a world class brand;
- Work with colleagues across the firm on teams that bring together multiple areas of expertise to deliver cutting edge client solutions – on any one engagement you could work with a team comprised of colleagues with expertise in data analytics, cloud platforms, digital strategy, customer experience, or RPA and AI; and
- Develop yourself as a consultant, manager and leader.

The role:
The proposed role would sit within our People Consulting (PC) service line. Our IGH PC team helps to transform the performance of public sector organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas:
i. delivering the people agenda on large scale, complex, transformational change programmes, and; ii. transforming corporate services through the implementation of leading-edge people and technology solutions.
We are seeking a talented individual with experience of delivering large-scale transformation engagements in the Education sector and other relevant parts of government. This includes: People Strategy, Operating Model Development, Process Design, Governance, and HR Technology. We are looking for a new Manager who can help drive our continued growth and focus on public and private sector clients.
Successful candidates will have a proven track record in management consulting, change management, or have held a relevant role within Higher Education, and will be expected to work as part of the wider PC and ESP teams within IGH, with a specific focus on:
1. Leading workstream teams to deliver high quality client engagements – this will typically be between 75%-80% of your time - delivering strong Engagement Profitability;
2. Working closely with client counterparts and team members to successfully deliver project outcomes;
3. Service Delivery Model implementation: Supporting the development of new Service Delivery Models, including definition, design and implementation of roles, responsibilities, span of control, governance structures, Shared Services strategy and roll out;
4. Change Management: Supporting clients to identify practical strategies for engaging impacted staff and communicating the benefits of change;
5. HR Systems Implementation: Experience of supporting and delivering the client-facing elements of HR cloud system implementation programmes – e.g. planning, process validation, change management, communications. This experience is highly desirable but not essential;
6. Business Case and Roadmap Development: Building the business case to demonstrate a value proposition for senior management to decide to move forward projects;
7. Working closely with the ESP Consulting Lead and other members of the ESP leadership team to build and action Go-to-Market plans in support of the Firm’s broader Higher Education strategy;
8. Supporting bid and business development activity, including the supporting development of thought leadership / articles for publication;
9. Practice development: supporting initiatives that are key to scaling the business including knowledge management, capture of IP and practice events;
10. Developing and maintaining relationships to identify and shape future solutions and market trends - working internally with Consulting Industry Leaders, Client Lead Partners, Business Development Managers and externally with clients and KPMG partners; and
11. Actively supporting our people strategy by acting as a Performance Manager for one or more staff.
The base location is flexible across our London, Manchester, Birmingham and Bristol offices. Travel is however an essential part of the role due to the nature of the projects.

Candidate Summary:
We are looking for someone who is a natural team player with a strong focus and flair for people development and team leadership.
Candidates should have established themselves as credible Education and / or HR Transformation delivery consultants.
The ideal candidate will:
1. Have demonstrable experience of Higher Education, plus one or more of Local Government, Further Education, Housing and Policing, be an existing management consultant or from a relevant role within the public sector. All candidates must have relevant Higher Education experience evidenced by a demonstrable track record of shaping, planning and delivery of operational, financial or organisational change in this sector;
2. Be able to operate effectively as a core member of large multi-stakeholder delivery teams and demonstrate an ability to successfully carry out business development. They must be pro-active in identifying business opportunities for the long-term benefit of both clients and KPMG;
3. Be outcome focused, enthusiastic and self-motivated;
4. Possess excellent written and verbal communication and reasoning skills;
5. Strong commercial and financial analytical skills with the ability to interpret data, generate insights and construct solutions;
6. Have strong project management skills to deliver large or complex engagements to time, quality and to budget;
7. Understand, adhere to and promote quality and risk management standards;
8. Lead by example ensuring client needs, expectations and agenda remain at the forefront of our work; and
9. Proactively build and maintain strategic relationships with key internal & client stakeholders
Formal qualifications:
• Bachelor’s degree or specialist knowledge in management across performance or strategic management;
• Qualifications such as CIPD, Occupational psychology, MBA, or Prince2 would be beneficial but not essential;
• Evidence of maintaining CPD; and
• Professional Consulting, Project Management or Programme Management qualifications are desirable. Higher Education experience of driving organisation change is essential.

This role can be based in any of KPMG’s main regional offices


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