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Manager - Operations - FS Banking

Date: Nov 22, 2018

Location: London, United Kingdom

Company: KPMG UK

AutoReq ID139736BR
Job TitleManager - Operations - FS Banking
CountryUnited Kingdom
LocationLondon
FunctionManagement Consulting
Service LineOperational Transformation
Service Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years.

Our Operations & Customer team are highly experienced sector specialists who help organisations, with increasingly complex challenges, to transform the performance of their core operations and supply chains.

KPMG OverviewKPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Job Description
In KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years. Since our creation, we've developed in-depth knowledge of an incredibly broad spread of sectors.

The Team
Operations & Customer (O&C) in KPMG is at the heart of delivering large scale transformation programmes across all market and industry segments. The primary objective of this role is to support the delivery and fulfilment of our Banking client engagements. We are blending deep industry experience with strong operational excellence capability and experience to deliver sustainable world-class capability in Banking. Supporting workstream delivery of customer and operational transformation is core to this role.

Our programmes reach deep inside businesses with us typically going to market on joint propositions involving specialisms from across KPMG. Successful candidates will work collaboratively with teams and co-design solutions from across broader KPMG and KPMG Advisory. Supporting bids also forms part of this role.



Roles and Responsibilities

Successful candidates are expected to manage work as an integral part of the Operations & Customer team, to deliver the following:
- Planning, leading and performing diagnosis analysis, through applying data analytic techniques on large customer and operational transformation engagements
- Designing and facilitating design sessions with clients to develop future state improvement propositions
- Leading and supporting sustainable improvements for clients through the implementation stages of transformation
- Identifying and mitigating risks and issues throughout transformations
- Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability
- Publishing case studies to drive awareness of best practice for clients and KPMG
- Building elements of our ‘Go to Market’ plans with Delivery Specialists and Managers
� Contributing capability experience to O&C bids and other bids and engagements as SME in your field of expertise
- Being an active expert within our Banking O&C capability team – supporting the People Leader to help shape and deliver our O&C growth strategy
- Understanding and being able to apply broader solutions and capabilities from across KPMG and KPMG Advisory


Experience and Background

- Experience working in a financial services institution or consultancy
- Ability to identify commercial and sales opportunities and craft consulting engagements
- Strong Business Analyst skills including experience in documenting business and technology requirements, process mapping and conducting client and customer interviews and workshops
- Experience in problem identification, solving and design for both user and business needs
- Customer research and analysis experience and skills
- An in depth knowledge of the banking industry, including relevant regulation, global trends and economic forces
- Knowledge of digital and Fintech, including latest market developments, emerging technologies, hot topic and their application to real life business problems
- Proven ability to work in multidisciplinary teams in a co-creation environment with clients and KPMG team members
- Excellent written and oral presentation skills with an inspirational and collaborative style
- An understanding of digital design methodologies such as service design, business model canvas, design thinking and implementation
- An understanding of consulting methodologies such as process mapping, business case development, strategy development and requirements gathering
- Interest in technology, mobile, social media and new business models
- Point of view as to the state of the art in digital, cross sector, balancing innovation, commercial viability and customer appeal
- Strong problem solving and commercial skills

Our DealIf the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.


‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.

Flexible WorkingWhile some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.

We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.

Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.

KPMG's commitment to diversity

We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.



Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.

Policy for Agencies

KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy


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