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Manager – Financial Services People Consulting - HR Transformation

Date: Aug 31, 2021

Location: London, United Kingdom

Company: KPMG UK

The Team

People Consulting is an integral part of KPMG’s Management Consultancy practice and a growing part of our business. This team help to transform the performance of organisations by changing the way people are led, managed and developed. We do this by focusing on two key areas – delivering the people agenda on large scale, complex, change programmes and transforming the HR function and its impact to the client’s business.

We have 4 key capabilities that work across the Financial Services sector:

• Learning solutions;
• HR Transformation;
• Organisational Transformation;
• Workforce Transformation.

Across these capabilities we support our clients around: digitally enabled employee engagement; skills and capabilities; agile organisation and workforce; shaping the future of the workforce; people change and leadership capability; value-driving efficient and cost effective HR, powered by tech; predictive insightful people consulting.

The Role

We are seeking a talented Manager that can deliver real impact for our Financial Services clients. We require ambitious people who can deliver excellent HR transformation solutions, build rapport, understand our client’s needs and contribute to the development of our propositions.
Through HR Transformation we help our clients to navigate complex transformation programmes through identification and adoption of key proposition areas across our HR Transformation capability areas: Powered HR engagements, establishing Global Business Services functions, developing HR strategy, supporting on HR audits.

The successful candidate will be expected to:

• Work closely with FTSE 100 clients primarily across Banking and Insurance.
• Manage a variety of projects across our people consulting capabilities, ranging from small short-term projects to a workstream within a more complex projects and HR transformation workstreams with a team of consultants.
• Manage relationships and chair meetings with senior client stakeholders
• Work closely with the client engagement manager and team members to successfully deliver project outcomes
• Provide specialist and technical input and review of others’ inputs in the design and development of change management project deliverables
• Contribute to the growth of our people consulting practice through supporting business and proposition development activity
• Work closely with a mixture of onshore and offshore team members
• Performance manage between 1 – 3 consultants and support with their development

The Person

The successful candidate will have proven experience in helping clients to shape and deliver HR Transformation solutions, including a range of:
• In-depth knowledge, skills and experience with HR transformation enablers and their applications, being a key contributor in the areas of HR strategy, HR Technology, HR policies, HR processes and controls, target operating model design, service delivery, cultural change, communications and engagement strategies.
• Solid understanding of strategic challenges and opportunities facing HR leaders and HR teams, possessing the ability to analyse and synthesise industry and client challenges into the separate parts of transformation programmes for the HR function.
• Understanding of various HR operating models (centralised, decentralised etc.), capability to define the impacts of organisational design / redesign, implement initiatives and the Business Case for Change.
• Thorough understanding and knowledge about HRSS strategy and the GBS offering (including location, language etc.) as well as HR Business Partner capabilities and traits.
• Experience with HR transformation programmes to meet client needs – being a key member /SME or as a Project Manager, either as part of a wider programme or standalone. Could include:
o HR Operating model strategy, redesign and implementation (HRBP / HRSS / COE).
o Service delivery model design including design and implementation of roles, responsibilities, etc.
o HR process efficiency assessment and process re-design.
o HR governance structures.
o Constructively challenging and conveying key messages to HRLT, HRD and Project Sponsor level stakeholders.
o Managing a team through organising, running and summarising outputs from client workshops.
• Understanding of key HR technology/ies (ideally ServiceNow, Workday, Oracle and SuccessFactors)
• Experience as a HR Practitioner is desirable but not essential.
• Overview and experience in wider People Consulting capabilities including change management, organisation design and behavioural change and understanding of workforce transformation tools available in the market.
• Have ‘core consulting’ experience in developing proposals, being a part of high-performing teams, managing project risks, and leading through complexity and ambiguity.

The following are preferred qualifications for the role:
• Degree educated or equivalent
• Qualifications such as CIPD, CIMA, Occupational Psychology and PMI or Prince2 preferred
• Familiarity and proficiency with Microsoft Office packages (e.g. Word, PowerPoint, Excel)


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