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Manager - Customer - UK Wide

Date: Jan 13, 2021

Location: London, United Kingdom

Company: KPMG UK

The Team

KPMG is acknowledged as a leading advisor and professional services provider to the UK Healthcare industry with hundreds of professionals daily supporting our clients across the country. You will be joining a successful and growing team, who are looking to consolidate recent year on year growth and deliver a step change in the size and reach of our practice including growing international revenues. This is an exciting opportunity for talented individuals who are looking to grow their skills and abilities within a well regarded and rapidly expanding team, offering clear progression opportunities.
We are keen to recruit talented people who have the energy and drive to succeed in a dynamic and challenging environment and who have a passion for delivering excellent service and building strong relationships in healthcare.
The team works in an agile and flexible manner, with plenty of opportunities to develop new skills and gain new knowledge. We are keen to support and develop our people to enable them to be the best they can be.
We believe we are market leaders in promoting diversity and inclusion in the workplace and want to encourage applications from people of all backgrounds and cultures.

The Role

•As a Manager within Customer, you will be responsible for leading workstreams within customer transformation projects across the healthcare sector
•You will also provide active contribution and participation within the Infrastructure, Government & Healthcare business to ensure development of key propositions – supporting a collaborative culture
•A strong understanding of wider capabilities that are intrinsically linked to the customer agenda is required and therefore, the role requires an appreciation and understanding of wider capabilities across Strategy, Insight and Technology deployment
•The candidate will be required to develop client relationships to enhance the reputation of KPMG as an advisor of choice and identify further client opportunities in Customer, aligning to Technology Enablement, People Advisory Services and Digital.
The base location is flexible across our UK offices. Travel is a typical part of the role due to the nature of the projects.

The Person
•A background in service design work is preferable
•Knowledge of the application of customer maturity assessments – and how to build on the outputs into strategy or service design
•Good understanding and experience of customer strategy – the who, why, what and how
•Understanding and application of operating model design and deployment
•Experience of taking service design recommendations and turning into a detailed implementation plan
•General management consulting skills, including project / programme management, strategy development, business analysis, technical delivery and problem solving
•Experience of supporting projects relating to digital, customer experience or CRM enabled transformation
•Front office service delivery – direct channel, face to face
•Good knowledge of core elements of customer-centricity and customer culture
•Sector experience in government and healthcare work
•Good people leadership, team building and coaching skills
•Strong internal and external relationship management
•Highly organised self-starter able to work to deadlines and manage multiple priorities with attention to detail/ completer finisher
•Demonstrating resilience and adaptability in order to remain client focused and meet the needs of the team
•Effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders
•Comfortable supporting business development initiatives including bid, proposal and contract/commercial negotiation

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